Global Software Product Manager

Hygiena LLC • Camarillo, CA

2h • Remote

About The Position

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business! At Hygiena we believe: In providing the highest quality products & service, Being a leader in innovation, Having a compelling desire to improve and win in the marketplace, In contributing positively not only in the workplace, but in our community and environment! With rapid growth comes opportunity. We are looking for a Global Software Product Manager to join our team on a remote basis! This is a full-time / exempt position.

Requirements

• Bachelor’s Degree in Microbiology, Information Technology, Biology, Biochemistry or related field, or equivalent education and work experience, required. MBA preferred.
• Minimum of 3-5 years of relevant experience required that includes the following:
• Minimum 2 years of product management or adjacent commercial experience (sales, marketing, project management, technical marketing) in a B2B technology or life sciences environment.
• Experience working with SaaS software products, cloud platforms, or enterprise software applications; food safety, environmental monitoring, LIMS, QMS, or laboratory informatics experience strongly preferred.
• Hands-on experience with agile/scrum development workflows, including user story writing, sprint planning, and backlog management.
• Demonstrated ability to conduct customer research and translate findings into product requirements or use cases.
• Experience collaborating with software engineering and UX/design teams in a product development capacity.
• Experience in a global, matrixed organization with cross-functional teamwork across commercial, R&D, and operations preferred.
• Familiarity with food safety regulatory frameworks (FSMA, HACCP, ISO 22000) and data compliance standards (21 CFR Part 11, GDPR, SOC 2) preferred.
• Experience with LIMS, ERP, or QMS software integrations and API-based connectivity concepts preferred

Nice To Haves

• MBA preferred.
• food safety, environmental monitoring, LIMS, QMS, or laboratory informatics experience strongly preferred.
• Experience in a global, matrixed organization with cross-functional teamwork across commercial, R&D, and operations preferred.
• Familiarity with food safety regulatory frameworks (FSMA, HACCP, ISO 22000) and data compliance standards (21 CFR Part 11, GDPR, SOC 2) preferred.
• Experience with LIMS, ERP, or QMS software integrations and API-based connectivity concepts preferred
• Jira (backlog/sprint management), Confluence (documentation), Aha! or Product board (road mapping) preferred
• Miro or Lucid spark (journey maps, ecosystem diagrams); Microsoft 365 (Excel, PowerPoint, Word, Teams)
• Familiarity with REST APIs, cloud platform concepts (AWS, Azure, GCP), and software development cycles; no coding required but technical aptitude essential
• Naturally curious about customer problems; skilled at conducting structured interviews and translating insights into actionable requirements.
• Writes clear, well-scoped user stories and acceptance criteria; comfortable in sprint workflows and iterative development cycles.
• Uses data and evidence to prioritize decisions; capable of interpreting product metrics and user research to surface patterns.
• Excellent verbal and written communication; able to translate complex technical or market information into clear, compelling narratives for diverse audiences.
• Natural collaborator who builds trust with engineering, design, sales, and commercial teams; adept at navigating competing priorities.
• Understands the business context of product decisions; familiar with B2B SaaS pricing, customer lifecycle, and competitive dynamics.
• Willingness to develop deep expertise in food safety, environmental monitoring, and laboratory informatics markets.
• Meticulous in documenting requirements, use cases, and acceptance criteria; strong quality bar for product releases.
• Comfortable operating in a fast-paced, evolving environment; able to pivot priorities while maintaining execution momentum.
• Growing understanding of food safety and data compliance frameworks as they apply to cloud and SaaS solutions.

Responsibilities

• Support the execution of the software product roadmap by translating market strategy into well-scoped epics, features, and user stories. Maintain and communicate the near-term (0–6 month) product backlog in collaboration with the Sr. SPM. Participate in quarterly roadmap planning cycles and ensure sprint-level work is aligned to defined OKRs. Communicate roadmap updates clearly to internal stakeholders including sales, customer success, and support teams.
• Participate actively in Voice of Customer (VOC) activities including customer interviews, usability tests, and field visits. Document customer problems, needs, and workflows to develop and refine buyer and user personas for target segments (Quality Managers, Lab Technicians, Food Safety Directors). Support win/loss analysis efforts by conducting interviews and synthesizing findings. Monitor competitive software offerings and contribute to quarterly competitive intelligence reports
• Define detailed product requirements, use cases, and acceptance criteria in collaboration with UX designers and software engineering. Author well developed user stories and participate in sprint planning, sprint reviews, and retrospectives. Own backlog grooming for assigned product areas. Validate that delivered features meet acceptance criteria and resolve issues before release. Prepare release notes, internal training materials, and customer-facing product documentation. Ensure software requirements account for food safety regulatory needs (FSMA, HACCP, 21 CFR Part 11) and data security standards (SOC 2, GDPR).
• Support the development and execution of go-to-market plans for new software releases and connected solution features. Collaborate with product marketing to develop sales enablement assets, demo scripts, FAQs, and feature highlight materials. Deliver internal product training to sales, support, and customer success teams prior to launch. Track post-launch adoption metrics (feature usage, NPS, CSAT, support ticket trends) and surface improvement opportunities.
• Serve as the day-to-day liaison between product management, software engineering, UX, quality, regulatory, and commercial teams. Coordinate requirements and dependencies across integrated product areas including instrument connectivity, LIMS/ERP/QMS integrations, and analytics modules. Document integration requirements and API specifications in collaboration with engineering. Participate in cross-functional product councils and project steering reviews.
• Track and report on key product KPIs including feature adoption rates, system uptime, user engagement (DAU/MAU), NPS, CSAT, and support escalation trends. Identify patterns indicating product gaps or customer friction and propose prioritized solutions. Contribute quarterly product performance reviews and business case inputs for roadmap decisions.
• Ensures compliance with all organizational systems, programs, training, policies, and procedures. Actively supports Hygiena's safety program. Carries out all responsibilities with integrity and professionalism.

Benefits

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities
• State paid short-term disability for California based employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees