Global Shipping & Customs Liaison

FrontierUS•Traverse City, MI

4d•Hybrid

About The Position

We are seeking a highly organized and proactive Global Shipping & Customs Liaison to manage and streamline international shipping operations across multiple countries and regions. This role is responsible for ensuring products move efficiently through global customs processes, comply with international trade regulations, and minimize delays caused by import/export documentation or regulatory issues. The ideal candidate will serve as the primary point of contact between freight forwarders, customs brokers, government agencies, internal teams, and international partners to reduce operational bottlenecks and eliminate the extensive research currently required for global shipments.

Requirements

3+ years of experience in international shipping, customs compliance, global logistics, or import/export coordination
Strong understanding of international trade regulations and customs procedures
Experience working with freight forwarders, customs brokers, and global carriers
Knowledge of HTS classification, Incoterms, and import/export documentation
Excellent problem-solving and research skills
Strong communication and coordination abilities across international teams and vendors
High attention to detail and organizational skills
Ability to manage multiple shipments and priorities simultaneously

Nice To Haves

Experience in manufacturing, technology, telecommunications, or distribution industries
Customs Broker License or international trade certifications preferred
Familiarity with ERP/shipping platforms and logistics management systems
Experience with FDA, FCC, CE, or other regulatory product approvals is a plus
Multilingual communication skills are beneficial

Responsibilities

Coordinate international shipments from origin to destination across multiple regions and countries
Manage customs clearance activities and work directly with customs brokers to resolve holds, delays, and compliance issues
Research and maintain knowledge of country-specific import/export regulations, duties, taxes, certifications, and documentation requirements
Ensure all shipping documentation is accurate and compliant, including: Commercial invoices, Packing lists, Certificates of origin, Harmonized Tariff (HTS) codes, Import permits and export declarations
Develop standardized processes and documentation guides for global shipping requirements
Collaborate with internal sales, operations, purchasing, legal, and finance teams to ensure shipment readiness and compliance
Build relationships with freight carriers, customs officials, and international logistics partners
Monitor changing international trade laws, sanctions, tariffs, and compliance requirements
Assist with product classification and regulatory approvals for new international markets
Troubleshoot and resolve shipping disruptions, customs holds, and cross-border logistics challenges
Maintain records and audit trails for compliance and reporting purposes
Identify opportunities to reduce shipping costs, customs delays, and operational inefficiencies