Global Services Quality Leader (m/f)

GE Vernova • Atlanta, GA

23h • $200,000 - $250,000 • Onsite

About The Position

As one of the most transformative and visible Quality leaders in GEV, you will serve as the Quality Leader for one of the largest business lines in the company - Gas Power Global Services. You will be responsible for driving Quality outcomes for our customers and field services teams by leading a highly mature quality organization.

Requirements

• Bachelor's degree from an accredited university or college and 10 years’ experience in the Operations environment with strong business process understanding with proven track record of results using Quality and Lean methodologies OR High school diploma/GED and 20 years of experience in the Operations environment with strong business process understanding with proven track record of results using Quality & Lean methodologies
• Expertise in structured problem solving methodologies (such as A3, 8D, PSR, TapRooT, Shainin etc) and familiarity with GEV Lean Operating Method tools (MOR, Hoshin, Roadmap, Daily Management and Kaizen)
• Proven track record in leading global quality transformations (people, process and systems) and driving enterprise-level improvements to improve customer experience
• Knowledge of engineering, manufacturing, and supply chain processes, with deeper experience in power generation and/or field service-based businesses
• Experience supporting diverse customer bases and cross-functional teams across multiple regions, with high level of adaptability and resilience in managing complex, global challenges
• Candidates outside US must have EU Work Permit

Nice To Haves

• Systems Thinking: Ability to see how changes in one part of the process affect the entire value stream.
• Influencing Skills: Proven ability to lead change across functions without direct hierarchical authority.
• Data-Driven: A passion for using data to find the "signal in the noise" and prioritize the most impactful projects.
• Resilience: The tenacity to challenge the status quo and maintain high standards even under delivery pressure.

Responsibilities

• Lead the implementation of a cohesive customer and field quality vision – in line with GEV Zero-Defect Framework
• Drive transformational initiatives to improve read across for regions, reliability for our product, customer responsiveness and reduction in cost of poor quality
• Define and own enterprise quality goals, KPIs, action-plans and roadmaps
• Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
• Represent the business on quality matters with customers, regulators, and external partners
• Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI
• Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG)
• Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc
• Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
• Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines
• Support the roll-out of “EXECUTE” Zero Defect Framework for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”
• Lead, develop, and inspire a multi-regional, highly mature quality organization
• Coach direct staff towards executive readiness
• Enhance the culture of breakthrough thinking and adoption of GEV lean operating method tools

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity Executive Services
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off
• Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior