Global Services Program Manager

Vertiv•Westerville, OH

About The Position

The Global Services Program Manager is responsible for leading the planning, coordination, execution, and governance of services-related programs aligned to a specific offering, platform, or solution portfolio. This role drives cross-functional execution across sales, services, engineering, operations, support, and partner organizations to ensure successful delivery, scalability, operational readiness, and customer outcomes. The Program Manager acts as the central point of coordination for complex services initiatives, ensuring alignment between business objectives, technical delivery, operational processes, dependencies, timelines, and stakeholder expectations.

Requirements

Bachelor’s degree in Business, Engineering, Information Technology, or related field
5–10+ years of program or project management experience
Experience managing global cross-functional initiatives
Strong understanding of services delivery and operational processes
Experience working within technical or enterprise solution environments
Proven ability to manage multiple complex projects simultaneously
Excellent stakeholder management and communication skills
Strong organizational and problem-solving capabilities

Nice To Haves

PMP, PgMP, Agile, Scrum, or SAFe certification
Experience supporting enterprise services organizations
Experience with platform, infrastructure, cloud, or data center solutions
Familiarity with services lifecycle management and customer deployment models
Experience working in matrixed global organizations

Responsibilities

Lead end-to-end program execution for global services initiatives tied to a specific offering or solution
Develop and maintain integrated project plans, schedules, milestones, and dependencies
Drive execution governance across multiple workstreams and functional teams
Manage scope, timelines, risks, issues, and escalation processes
Track program health, status reporting, and executive updates
Ensure delivery readiness across global regions and stakeholders
Coordinate activities across: Services, Product Management, Engineering, Sales, Customer Success, Operations, Support, Finance, Partner organizations
Facilitate alignment between technical and business teams
Drive accountability for deliverables, dependencies, and milestones
Support global rollout and operationalization activities
Support implementation and scaling of services offerings associated with the solution portfolio
Ensure services requirements are incorporated into program planning early in the lifecycle
Coordinate development of: deployment models, support processes, operational documentation, training assets, customer readiness materials
Align service delivery models to customer and business requirements
Establish program governance structures and operating cadence
Lead recurring program reviews, stakeholder meetings, and risk assessments
Maintain RAID logs (Risks, Actions, Issues, Dependencies)
Provide executive-level communication and status reporting
Monitor KPIs, milestones, and delivery performance metrics
Identify cross-functional dependencies and execution risks
Coordinate mitigation and resolution plans
Escalate critical path issues impacting delivery timelines
Ensure alignment between roadmap commitments and operational capacity
Standardize project management methodologies and best practices
Improve execution efficiency, visibility, and predictability
Support continuous improvement initiatives across services operations
Drive lessons learned and post-implementation reviews