Global Service Tech I
Ashley Furniture Industries•Tampa, FL
About The Position
We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.
Requirements
- Technical support experience
- Hardware/software troubleshooting skills
- Strong customer service orientation
- Basic networking knowledge
- Equipment maintenance experience
- Desktop imaging and deployment
- Printer system maintenance
- Network cabling experience
- Asset management
- Ticketing system proficiency
- Excellent communication abilities
- Problem-solving capabilities
- Team collaboration
- Time management
- Documentation expertise
- Ability to use ladders and lifts
- Cable installation capabilities
- Equipment handling proficiency
- Commitment to company core values
- Professional demeanor
- Attention to detail
- Organizational skills
- Customer-focused mindset
Responsibilities
- Manage IT ticketing system for hardware and software issues
- Image and deploy desktops, laptops, and tablets
- Troubleshoot end-user technical issues across multiple platforms
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Support barcode scanner operations
- Assist with network cabling installation and maintenance
- Configure and troubleshoot software applications
- Monitor IT asset inventory
- Track warranty periods
- Maintain equipment documentation
- Support system installations
- Coordinate with vendors on IT systems
- Follow established escalation procedures
- Collaborate with GTS2+ technicians
- Maintain professional communication with all stakeholders
- Support cross-functional teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
