Global Service Desk Team Lead
Long View Systems•Edmonton, AB
•CA$60,000 - CA$79,847•Remote
About The Position
We are looking for a dynamic and customer-oriented Global Service Desk Team Lead for our Integrated Global Services team located in Calgary, Edmonton, Toronto, Vancouver or the greater areas! You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.
Requirements
- 3+ years of experience in an IT team lead role or similar
- 5+ years of experience in an IT support role
- Strong leadership and organizational skills
- High level of initiative and work ethic
- Motivation and a self-starting mindset
- Accountability and a team-oriented attitude
- Passion for creating and delivering an exceptional client experience
- Amazing interpersonal skills with a high degree of self-awareness & empathy
- Excellent problem-solving and multitasking skills
Nice To Haves
- Experience leading a service desk
- ITIL Certification
- Entrepreneurial mindset
- Passion to learn and grow
Responsibilities
- Ensure the service desk support teams deliver professional, customer-focused, and high performing support
- Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software
- Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
- Assist with the development and implementation of business continuity and service recovery plans and activities
- Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
- Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
- Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards
Benefits
- Permanent staff positions
- Paid training
- Career life planning
- Relocation and travel opportunities
- Access to all the latest technologies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
