Global Service Desk Team Lead

Long View Systems • Toronto, ON

2d • CA$60,000 - CA$79,847 • Onsite

About The Position

We are looking for a dynamic and customer-oriented Global Service Desk Team Lead for our Integrated Global Services team located in Toronto the greater areas! You will lead an amazing team of individuals while supporting a number of clients across our organization in this fast paced, challenging and rewarding role.

Requirements

• 3+ years of experience in an IT team lead role or similar
• 5+ years of experience in an IT support role
• Strong leadership and organizational skills
• High level of initiative and work ethic
• Motivation and a self-starting mindset
• Accountability and a team-oriented attitude
• Passion for creating and delivering an exceptional client experience
• Amazing interpersonal skills with a high degree of self-awareness & empathy
• Excellent problem-solving and multitasking skills

Nice To Haves

• Experience leading a service desk
• ITIL Certification
• Entrepreneurial mindset
• Passion to learn and grow

Responsibilities

• Ensure the service desk support teams deliver professional, customer-focused, and high performing support
• Maintain, improve, and regularly report on infrastructure support methods, standards, and KPIs & SLAs across all supported hardware and software
• Continuously review the enterprise and services supported for issues or efficiencies, proactively working with the client to inform them and make recommendations for service improvement
• Assist with the development and implementation of business continuity and service recovery plans and activities
• Lead the development of standard support procedures and documentation to ensure the supportability and availability of the infrastructure
• Develop and maintain effective working relationships with the users and process owners, outside partners and vendors and key business stakeholders
• Provide coaching and mentoring to team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards

Benefits

• Permanent staff positions
• paid training
• career life planning
• relocation and travel opportunities
• A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed