Global Service Delivery Manager

Stefanini Group • Overland Park, KS

19d • Onsite

About The Position

Stefanini is seeking a Global Service Delivery Manager to oversee a number of teams across the globe providing outsourced IT services to a key client. This position requires strong attention to detail and excellent interpersonal skills, working closely with client representatives. The role involves driving strategy within assigned delivery programs in partnership with the Business Unit Lead and Client Success Director, and accountability for the financial and operational results of the teams. The manager will be expected to drive continuous improvement activities and engage with the client at many levels to improve service delivery.

Requirements

• Bachelor's degree required
• More than 2 years of Global Management experience
• Global experience
• Financial Management Experience on a Global level
• In-depth understanding of IT industry dynamics
• Critical thinking and problem solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• Ability to manage strategically as well as at a more detailed level as needed

Nice To Haves

• Master's or graduate certifications preferred
• Experience with ServiceNow is a plus

Responsibilities

• Act as Global Single Point of Contact (SPOC) for client(s)
• Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure Services
• Provide leadership, direction and coach/mentor team
• Implement, monitor and adhere to Best Practices for Global delivery locations
• Implement process improvements
• Manage to Scope of Work and Change of Scopes
• Assist with new launches or new business with client(s)
• Assist with invoicing
• Delivers to Expectations
• Provides Executive Management Presentations on Services
• Participates in on-going Service Delivery Meetings
• Global Expense Management
• Drive Continuous Improvement

Benefits

• 401(k)
• paid time off
• tuition reimbursement
• medical, dental and vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager