Global Safety and Security Center Operator (GSOC)

The TJX Companies, Inc.•Marlborough, MA

6d•$22 - $28•Onsite

About The Position

Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology. This is a 2nd Shift Position from 3pm-11pm.

Requirements

Bachelor's degree or 1-4 years of experience in lieu of degree
working experience with Incident Management and Change Management
Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
Troubleshooting experience
Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander
Accountability and Trust
Unquestionable integrity and ethic

Responsibilities

Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
Responsible for all control room operations, including CCTV review.
Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
Support major incident command, control and crisis management and provide recommendations.
Knowledge of how to use security and fire alarm systems
Must be able to be contacted while on shift
Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs