Global Reservations Agent
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Turn Conversations into Experiences. Build Skills. Travel More. As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America—from Banff to Montana, Alaska and beyond. You’ll be part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality. If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.
Requirements
- 1+ years in customer service, hospitality, retail, or contact centre environments
- Strong verbal and written communication skills in English
- Comfortable using multiple systems and digital tools
- Ability to work flexible shifts (including evenings, weekends, and holidays)
Nice To Haves
- Experience in travel, hospitality, or reservations
- Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
- Experience in sales or upselling environments
Responsibilities
- Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
- Deliver exceptional service across phone, email, and chat
- Identify opportunities to enhance the guest experience through upselling and cross-selling
- Resolve guest questions and concerns with professionalism and empathy
- Maintain accurate bookings and guest information across multiple systems
- Stay current on products, promotions, and destinations
- Collaborate with internal teams to ensure seamless guest experiences
Benefits
- Free access to Pursuit attractions
- 50% off for friends at Pursuit attractions
- Discounts on hotel stays, dining, and retail
- Access to subsidized mental health and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
