Global Reliability Program Manager 2

Comcast • Philadelphia, PA

61d

About The Position

Become a key player in Comcast’s Technology & Product organization as part of the Global Reliability Engineering & Operations team—driving innovation and resilience across our global platforms. Collaborating with teams across the U.S., Europe, and India, you’ll help implement mission-critical programs that shape the future of reliability at Comcast. We’re looking for strategic thinkers and agile problem-solvers who thrive in complex environments and can lead through change. In this role, you’ll play a key part in implementing transformative initiatives—including cutting-edge Artificial Intelligence programs—that elevate performance, resilience, and customer experience across our global footprint.

Requirements

• Strong stakeholder management: Ability to build and maintain relationships with internal and external stakeholders.
• Excellent communication skills: Skilled in conveying complex ideas clearly across diverse audiences.
• Advanced problem-solving capabilities: Proven track record of identifying issues and implementing effective solutions.
• Experience with complex systems and processes : Comfortable navigating new systems, processes, and workflows to implement effective program management, ask the right questions, and make impactful recommendations.
• Adaptability : Ability to adjust quickly to changing priorities and dynamic environments.

Nice To Haves

• AI experience: Familiarity with artificial intelligence concepts, tools, or applications.

Responsibilities

• Program Planning & Scope Define program scope based on product and business requirements. D rive planning and alignment on program milestones.
• Cross-Functional Coordination Partner with senior leaders to secure participation from required core team members and foster collaboration across functions.
• Schedule & Task Management Build and maintain detailed program plans, including schedules, critical path tasks, and dependencies. Track progress and recommend adjustments to plans as needed to meet objectives .
• Risk & Issue Management Identify, analyze, and mitigate risks throughout the program lifecycle. Escalate issues promptly and collaborate on resolution strategies.
• Performance Monitoring Analyze actual performance against plans and ensure milestones and timelines are achieved.
• Stakeholder Communication Provide clear, timely updates on program status, risks, and changes. Ensure all stakeholders are informed and engaged.
• Quality Assurance Monitor deliverables to ensure they meet defined success criteria and program objectives .
• Deployment & Change Management Support development of deployment strategies, change management plans, and tools for controlled rollouts and field implementation.
• Documentation & Governance Maintain comprehensive, accessible documentation of program plans, decisions, risks, and updates for stakeholder reference.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s ) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees