Program Manager 2

Perceptyx

About The Position

At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level. Are you a proven Program Manager ready to take on increasingly complex challenges and help organizations make work better for their employees? As a Program Manager 2, you’ll lead sophisticated employee listening programs, manage engagements of increasing scope, and drive consistency across global accounts. You’ll leverage your program management expertise, problem-solving skills, and collaborative mindset to deliver high-quality, high-impact results that help customers turn insights into action. If you excel in a fast-paced environment, are passionate about continuous improvement, and take pride in delivering exceptional outcomes, we’d love to meet you.

Requirements

Experience: 3 - 4+ years in program or project management within SaaS, consulting, or employee experience (EX); enterprise-level customer experience is highly preferred.
Education: Undergraduate degree preferred, or equivalent practical experience.
Project Mastery: Proven success managing multiple complex programs concurrently with high attention to detail.
Communication: Strong relationship-building, analytical, and communication skills.
Agility: Ability to balance independence with deep collaboration in a fast-moving, high-growth environment.
Tech-Savviness: Comfort navigating cross-functional tools and complex platform configurations.

Responsibilities

Program Execution: Manage and execute increasingly complex employee listening programs across multiple project methodologies.
Consultative Guidance: Gather business requirements and guide customers on Perceptyx’s best practices for optimal program design.
Risk Management: Proactively identify, analyze, and mitigate risks and dependencies to ensure timely, high-quality delivery.
Process Optimization: Optimize internal processes, demonstrating efficiency in managing timelines, deliverables, and customer interactions.
Cross-Functional Collaboration: Partner with Customer Success and Sales to identify expansion opportunities and ensure scope alignment.
Team Enablement: Mentor junior members of the team and contribute to internal documentation, best practices, and enablement initiatives.
Systems Management: Maintain organized program documentation and track timelines using Certinia, Gainsight, and other enterprise tools.