Global Relationship Manager
About The Position
Genpact is seeking a Global Relationship Manager to lead AI-powered transformation and solve real-world business challenges. The company is at the forefront of AI and digital innovation, exemplified by its AI Gigafactory, which accelerates the scaling of advanced technology solutions for global enterprises. This role is ideal for individuals who thrive in a fast-moving, innovation-driven environment, enjoy building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible. Genpact leverages process intelligence and artificial intelligence to deliver measurable outcomes, supported by a strong partner ecosystem and decades of client trust. The company is powered by a team with an active learning mindset and client centricity, delivering lasting value for leading global enterprises.
Requirements
- Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
- ITIL Foundation Certificate in IT Service Management - Axelos
- Business Consulting
- Client Relations
- Customer Relationship Management (CRM)
- Global Business Strategies
- Sales Forecasting
- Supplier Relationship Management
- English (Required)
- Proficient - C2 language proficiency
Responsibilities
- Develop and maintain relationships with CPG sales organizations and create effective go-to-market strategies to drive growth.
- Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients.
- Lead the development of industry insights capabilities to enhance client value and inform business decisions.
- Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.
- Project manage the resolution of internal cross-functional client issues, driving timely and effective responses.
- Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction.
- Promote a culture of trust, respect, and transparency within both the team and client relationships.
- Conduct research to identify new market opportunities and customer needs in Deductions recovery, building an efficient recovery process.
- Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.
- Translate high-level strategies into executable plans that drive business success and customer satisfaction.
- Build and manage collateral requirements for client meetings, coordinating with key teams like Sales, Operations, and Digital.
- Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.
- Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.
- Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.
Benefits
- Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Drive innovation and solve real-world business challenges that matter
- Help global enterprises solve business challenges that matter
- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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What This Job Offers
Job Type
Full-time
Career Level
Senior
