Global Public Sector Customer Success Manager - National Security Ecosystem

Virtru•Washington, DC

1d•$180,000 - $200,000•Hybrid

About The Position

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it. Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up. Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise. Team & Position Details: As Virtru continues to scale to support critical Defense and Intelligence Community missions, we are recruiting an experienced and cleared Customer Success Manager for the National Security Ecosystem to serve as the leader for our government customer and National Security Industrial Base customers. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers and have mission experience and understanding within the National Security Agency (NSA) and its supporting industry ecosystem, then this is the job for you. This is a pivotal customer and industry partner engagement role responsible for driving customer success supporting the NSA, the Central Security Service (CSS) components, and the industrial base supporting these critical national security mission. In this role, you will work closely with our business development, solution architects, delivery teams, sales organization, and our engineering and product teams. As Customer Success Manager, National Security Ecosystem, your responsibilities will include: Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers Orchestrate partnerships and technology collaborations within the NSA industry sphere to accelerate customer adoption and scaling of Virtru solutions Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Requirements

Active US Top Secret / SCI clearance with Full Scope Poly
Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, mathematics, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
Willingness to travel (<25%)
Must excel at cross-functional collaboration and breaking down organizational silos
Ability to work autonomously and collaborate with peers across multiple time zones
Proven track record managing customer relationships, projects, and executive engagement
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
Strong communication skills - able to translate customer feedback into actionable insights for product and delivery teams
Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
Previous government or military experience within NSA/CSS, its components, or industry associated with the Signals Intelligence, Cryptologic, and Information Assurance communities is preferred

Nice To Haves

A Master’s degree in a technical field will set you apart
Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence
Strong sense of urgency with an action-oriented mindset
Able to collaborate and adapt to shifting priorities as business needs evolve
Comfortable with asynchronous communication including slack, email, zoom, etc.

Responsibilities

Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
Orchestrate partnerships and technology collaborations within the NSA industry sphere to accelerate customer adoption and scaling of Virtru solutions
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space