Global Project Manager

Knight Watch•Kalamazoo, MI

8d•Hybrid

About The Position

Knight Watch, Inc. is Michigan's fastest-growing security integration and building automation company. We proudly serve some of the state's leading healthcare, education, and industrial organizations, helping create buildings that are safer, smarter, and more efficient. At Knight Watch, we believe every person and every role matters. The work you do here contributes to something bigger—supporting our customers, strengthening our team, and helping deliver an experience defined by excellence, innovation, and care. We are committed to giving our employees the tools, support, and opportunities they need to succeed both at work and beyond. We are a trusted one-stop partner for solutions that make buildings more secure, efficient, and comfortable. From design and planning to installation and service, everything we do is focused on creating lasting value for our customers and delivering work that truly matters. Access Control Video Surveillance Security Systems Fire Systems HVAC Controls Building Automation Lighting Controls We are seeking a Global Project Manager for our Kalamazoo, MI office, someone who reflects our core values of Dedicated, Confident, Fun, Team Player, and Problem Solver and is committed to keeping projects on track for customers and partners around the world. At Knight Watch, how we serve our customers matters. The Global Project Manager is a high-impact role responsible for keeping a large, fast-moving portfolio of projects on track from start to finish. This person manages 40–80 projects simultaneously—a mix of small and large builds—serving as the central point of facilitation between internal teams, manufacturer and programmer partners, and customers. This role combines strong communication, organization, and problem-solving across a global customer base. As an EOS company, Knight Watch values clarity, accountability, follow-through, and continuous improvement, and we are looking for someone who brings dedication to every project and every interaction. We are willing to train the right person on our systems and processes.

Requirements

Strong verbal and written communication skills, both internally and with external customers and partners.
Strong customer service and relationship-building skills.
Ability to multi-task and manage a high volume of concurrent projects without losing track of details.
Strong time management and organizational skills.
Strong decision-making skills and comfort facilitating between multiple teams and partners.
Proficient with Microsoft Office and comfortable learning and splitting time across multiple systems and platforms.
Valid driver's license.
Experience managing multiple simultaneous projects; experience managing a high-volume portfolio (40+) is a strong plus.
Experience issuing purchase orders and coordinating with manufacturers, subcontractors, or programming resources.
Experience communicating with U.S. and international customers or partners.
Comfortable using Microsoft Office, project tracking platforms, and learning new systems.

Nice To Haves

Prior experience managing or mentoring a direct report is a plus.
PMP Certification preferred but not required; we are willing to train the right person on our systems.

Responsibilities

Manage a portfolio of 40–80 concurrent projects, ranging from small to large in scope, keeping each on schedule and within scope.
Communicate with U.S. and international customers and subcontractors from project start to finish, ensuring their needs are met and projects stay on track.
Facilitate heavily between internal teams, manufacturer partners, and programmer resources to keep work moving and issues resolved quickly.
Issue purchase orders and coordinate manpower and programmer resources to schedule and staff work orders.
Coordinate site visits as needed and any travel to a job site is scheduled and coordinated in advance.
Partner closely with internal departments to ensure accurate billing and job scope.
Order parts from manufacturers based on project requirements.
Own shipping coordination, including panel builds and equipment shipping.
Directly manage one team member, overseeing panel builds, equipment shipping, technical documentation, IP addressing, and communication.
Maintain strong internal communication with customer and the global Knight Watch team and coordinate closely with leadership on priorities.
Use the customer's project tracking platform to keep documentation and status updates current.
Uphold safety standards across all projects, site coordination, and partner communication.