Global Program Manager L&D
About The Position
The Global Program Manager is part of Global Inclusion, Learning & Development and partners with Global Field & Service Operations, regional leaders, subject matter experts, and business stakeholders. The role leads the modernization, governance, and global execution of the Service Manager Development Program, creating a consistent, scalable development pathway for Field Service leaders. The pathway connects operational expertise, leadership development, technical training, skills validation, and career growth to help service leaders deliver strong customer, workforce, safety, quality, and operational outcomes. The role assesses, redesigns, and relaunches the program globally across service leadership levels. It translates competency requirements into development journeys combining formal learning, on-the-job application, coaching, experience, exposure, assessment, and skills validation. The Global Program Manager evaluates existing content and manages the program roadmap, implementation, curriculum development, pilots, launches, communications, enrollment, learner support, governance, reporting, and continuous improvement. This role requires extensive related experience, including Field Service leadership and global program management or a related discipline. It involves worldwide travel as business needs require. Lam offers different work-location models according to role needs; its hybrid models include On-site Flex and Virtual Flex. The stated salary range applies only to applicants who reside or work onsite in the California, San Francisco Bay Area.
Requirements
- Minimum of 15 years of related experience with a Bachelor's degree; or 12 years with a Master's degree; or a PhD with 8 years of experience; or equivalent experience.
- Five or more years of experience in Field Service leadership.
- Five or more years of experience in global program management, learning and development, talent development, operations, or a related field.
- Demonstrated experience leading complex, cross-functional programs in a global, matrixed organization.
- Strong project and program management skills, including scope definition, planning, governance, stakeholder management, risk management, budgeting, and executive reporting.
- Experience translating business and operational needs into defined skills, competencies, development experiences, or workforce-capability solutions.
- Strong communication, consultation, and influencing skills.
- Ability to operate strategically while maintaining execution discipline and attention to detail.
- Ability to work effectively across regions, cultures, functions, and time zones.
- Ability to use data, feedback, and performance measures to guide program decisions and continuous improvement.
- Ability to travel worldwide as business needs require.
Nice To Haves
- Experience managing leadership-development programs, learning academies, capability frameworks, certification programs, or role-based learning journeys.
- Familiarity with adult-learning principles, instructional-design practices, blended learning, on-the-job development, coaching, and skills validation.
- Formal project or program management certification; beneficial but not required.
Responsibilities
- Lead assessment, redesign, and global relaunch of the Service Manager Development Program across multiple service leadership levels.
- Translate skills and competency requirements into development journeys that combine formal learning, on-the-job application, coaching, experience, exposure, assessment, and skills validation.
- Evaluate existing content for relevance, currency, duplication, gaps, sequencing, and alignment with Field Service roles and business priorities.
- Build and manage the global program roadmap, implementation plan, milestones, dependencies, risks, budget, and resource requirements.
- Coordinate curriculum development, pilots, global launches, communications, enrollment, learner support, and continuous improvement.
- Partner with Field Service leaders, cross-functional and regional teams, and subject matter experts to define critical capabilities and observable behaviors.
- Establish governance, decision rights, global standards, and operating rhythms while supporting appropriate regional adaptation.
- Create dashboards and executive-level reporting on program health, learner progress, regional adoption, capability gaps, risks, and outcomes.
- Use data, stakeholder feedback, learner insights, and business outcomes to continuously improve program quality and impact.
- Travel worldwide as business needs require to engage with global teams, instructors, and key program stakeholders.
Benefits
- A comprehensive set of benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
