Global Program Management Director

JLL•Richmond, VA

1d•$180,000 - $220,000•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Global Program Management Director - JLL What this job involves: Reporting into the Global Account Executive the Global Program Management Office (PMO) Director is responsible for the accounts Global PMO and nine critical workstreams managed through regional teams. The position oversees global implementation and evolution of the following key workstreams: change management, communications, governance, performance management, business intelligence, communications, training, technology and transition. This key position will lead the Global PMO to success by setting the standards of global delivery by driving standardization and best practice including implementation of the JLL/Life Sciences platform policies, procedures and account developed programs in these key workstreams. Emphasis should be on securing trusted advisor status with the clients (two in a box) both regionally, globally and with the internal JLL teams. Ultimately this function will improve the overall client experience through the continued transformation activity the PMO will design and implement through the workstreams. What your day-to-day will look like: Build strong relationships with all parties, JLL and client regional teams to facilitate successful on time transitions with early identification of issues potential impacts to the overall program, with the corresponding development of mitigation plans Clear and timely communication to key stakeholders and to the broader global team audience to successfully drive the value proposition and manage expectations and drive change Resource management including matrix management with other platforms in regions e.g., BI/Performance Management/Training Alignment of deliverables & workstream requirements in nine workstreams Exceptional knowledge of client business units, programs and ability to partner with executive leadership Enable a positive partnership globally as we deliver a world class model to the client. Strategic Planning: Ability to develop and articulate PMO strategic plan which is updated regularly and supported by the key stakeholders Communication: Ability to communicate with Executive leadership and project team members. Concise, clear messaging that identifies the key messages, and drives decisions and commitment Integration: Bringing together teams from different regions, with different objectives and perspectives to work together and achieve one key goal of the accounts Global Vision and program elements Change Leader: Adjusting the program in a proactive manner to reflect the new requirements, and getting all team members to support the change People Leadership: Create a single vision for the PMO and provide the team with the appropriate mix of empowerment and direction to affect a culture of trust, excellence and teamwork. Development of a Change Management programs for communication to large audience of associates affected by program implementation Other duties as assigned

Requirements

Minimum of 10 years of experience in CRE/IFM
Experience in GMP / GXP/regulated space
Exceptional client Relationship Management skills
Experience managing teams/matrix team responsible for delivery of complex projects
Demonstrated Leadership and proven experience in staff development and team building
Executive communication and presentation skills
Ability to effectively identify and mitigate project risks before they impact service delivery to the client
Strong ability to collaborate with key stakeholders to deliver a comprehensive solution for our clients
Excellent verbal and written communication skills
Strong analytical skills
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Change Management qualification Prosci/La Marsh or related

Responsibilities

Oversees global implementation and evolution of key workstreams: change management, communications, governance, performance management, business intelligence, training, technology and transition.
Leads the Global PMO to success by setting standards of global delivery, driving standardization and best practice.
Implements JLL/Life Sciences platform policies, procedures and account developed programs.
Secures trusted advisor status with clients and internal JLL teams.
Improves overall client experience through PMO-designed transformation activities.
Builds strong relationships with JLL and client regional teams for successful on-time transitions.
Facilitates early identification of issues and potential impacts, developing mitigation plans.
Communicates clearly and timely to key stakeholders and global team audiences.
Manages resources, including matrix management with other platforms.
Aligns deliverables and workstream requirements across nine workstreams.
Develops and articulates a regularly updated PMO strategic plan.
Communicates effectively with executive leadership and project team members.
Integrates teams from different regions to achieve account goals.
Adjusts the program proactively to reflect new requirements and gain team support for change.
Creates a single vision for the PMO and empowers the team.
Develops Change Management programs for communication to large audiences affected by program implementation.
Performs other duties as assigned.