Global Product & Technical Solutions Specialist
About The Position
The Global Product & Technical Solutions Specialist will provide technical product expertise to support global hardware deployments, partner quote reviews, BOM validation, product substitutions, SKU mapping, and hardware standardization activities. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Requirements
- Advanced BOM validation and product comparison capabilities
- Product substitution analysis and recommendation development
- Global SKU mapping and regional product cross-referencing
- Technical quote review and validation
- Hardware lifecycle management knowledge
- Ability to identify equivalent products across regions and manufacturers
- Strong understanding of OEM product portfolios
- Ability to interpret hardware specifications and technical documentation
- Vendor and manufacturer engagement experience
- Strong analytical and problem-solving skills
- Executive-level communication skills
- Ability to document technical standards and repeatable processes
Nice To Haves
- Product Management experience within hardware, AV, collaboration technologies, networking, or IT infrastructure
- Solutions Architect, Sales Engineering, Product Engineering, or Technical Consulting background
- Experience supporting global technology deployments across multiple countries and regions
- Experience working directly with OEMs, manufacturers, distributors, or technology vendors
- Experience creating or validating Bills of Materials (BOMs)
- Familiarity with Microsoft Teams Rooms, AV technologies, workplace technologies, or enterprise collaboration platforms
- Experience supporting global catalog management and hardware standardization programs
- Experience working with international partners and regional product variations
Responsibilities
- Review partner-submitted quotes for technical accuracy
- Validate substitute products and equivalent regional SKUs
- Support catalog development and maintenance activities
- Assist with regional hardware standardization
- Work with manufacturers and suppliers to resolve product discrepancies
- Support Microsoft hardware roadmap discussions
- Provide technical guidance to PMO, Global Engagement, and Supply Chain teams
- Create repeatable product validation processes and knowledge articles
Benefits
- medical
- dental
- vision coverage
- life insurance
- disability insurance
- voluntary accident
- hospitalization and critical illness insurance options
- a 401(k) plan with matching provision
- paid time off
- personal sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
