Global Product Support

Applied Materials•Santa Clara, CA

8d•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Requirements

Functional Knowledge Demonstrates depth and/or breadth of expertise in own specialized discipline or field
Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Problem Solving Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Impact Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view

Responsibilities

Ensure legacy corrective actions and Lessons Learned are captured in New Products design intent.
Contribute to the FMECA process.
Develop new procedures and Best Known Methods (BKMs) to service new products.
Participate in Engineering Design Reviews
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
Participate in or own CAPA process.
Conduct or facilitate Failure Analysis (FA) if needed
Drive resolution of key issues with Engineering.
Own beta site test plans and reporting
Align with Global Technical Training (GTT) on overall training plans for new products, train the trainers.
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations