Global Product Support Engineer 5
About The Position
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
Requirements
- Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
Nice To Haves
- Semiconductor fab experience is preferred.
Responsibilities
- Provides technical support to field engineers and product support teams troubleshooting thin film deposition chambers, including gaps in process capability, chamber matching issues, defects, and yield failures.
- Responds to escalated situations where first‑line product support has been unable to isolate or resolve equipment or software issues.
- Reports design, reliability, maintenance issues, and software bugs to design and software engineering teams.
- Supports business‑critical customer activities, including new tool hardware qualification, training, and creation of best‑known‑method (BKM) documentation.
Benefits
- Comprehensive set of outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
