Global Product Support Engineer 4

Lam Research • Fremont, CA

6d • $104,000 - $231,000 • Hybrid

About The Position

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Requirements

• BS/MS degree in a computer science field or related discipline
• Passionate about solving problems involving complex interrelated software systems
• 3+ years experience in software support and troubleshooting
• Extensive programming background in one or more language (shell scripting, Java, SQL, Python, R)
• Hands-On experience with IP networking and networking equipment (Switches, Routers, Firewalls, etc)
• Experience with Microsoft Windows Server
• Experience with Linux Command Line
• Experience with Virtual Machines
• Familiarity with Hadoop core services
• Experience with messaging & complex file processing systems such as Flume, Kafka, and Solr
• Good understanding of file formats including JSON and others
• Excellent communication skills and the ability to clearly, document, articulate, and share findings with the team

Nice To Haves

• 6+ years experience in Hadoop, HBase, Spark, Kafka, Solr
• Prior Lam product support experience
• Experience with Jira/Confluence
• Experience with databases like Oracle, Postgres, HBase
• Experience (or at least familiarity) with relational database schemas
• Experience with semiconductor capital equipment systems, SECS/GEM, factory automation, and data storage
• Experience with Kubernetes and Docker.

Responsibilities

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature and rapidly evolving.
• Work closely with a highly cross-functional team of development engineers to implement solutions to customer issues on a leading edge big data platform.
• Perform user acceptance testing before deploying solutions to the field.
• Develop and implement procedures for configuration and testing of systems.
• Create documentation highlighting root cause corrective actions and ensure the developed solutions are actionable by our field service engineers.
• Ability to travel domestically and internationally to customer sites if the issue cannot be resolved remotely.

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level