Global Product Support Engineer 2

Lam Research•Tualatin, OR

3d•Hybrid

About The Position

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Requirements

Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Experience in electro-mechanical system design and manufacturing.
Experience in systems engineering and integration.
Experience in statistical methods for modeling, multivariate data sets.
Experience in statistical process control (SPC).
Experience in Design of Experiments (DOE).
Experience in vacuum systems.
Experience in semiconductors.
Excellent written/verbal communication, fluent in English, and strong presentation skills.
Capable of structured problem solving (preferably using 8D methodology).
Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
Service orientated and ability to work in a matrix environment.

Nice To Haves

Lam Electrofill experience is preferred.
Preferred experience: Failure Mode Effect Analysis (FMEA).
Preferred experience: Root Cause-Corrective Action (RCCA).
Preferred experience: 8D & 5-Whys Problem solving.

Responsibilities

Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Report design, reliability and maintenance problems or bugs to design engineering/software engineering.
Involved in customer installation and training.
Provide support to customer/users where the product is highly technical or sophisticated in nature.
Create and present reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups.
Create and update documentation for field service engineers and customers.