Global Product Manager

JLL•Arlington, VA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position partners closely with clients to drive product strategy and development for operational enablement technologies, serving as a strategic bridge between operational teams, business processes, technology solutions, and analytics capabilities. You will lead product roadmap execution for internal tooling and AI enablement capabilities while serving as the primary liaison between support operations teams and central analytics teams for reporting requirements and data visualization needs. This role contributes to JLL's business objectives by delivering measurable business value through strategic product leadership, process optimization, and cross-functional stakeholder management that enhances operational efficiency and client satisfaction. What your day-to-day will look like: Develop and execute product strategy, metrics, and roadmap while partnering with product managers to set priorities and drive delivery Lead change request processes within established SLAs and create Business Requirement Documents as product/operations SME Partner with central analytics team to translate operations requirements into reporting solutions and define business requirements for dashboards Conduct deep-dive analysis of business processes and technologies to identify root causes of operational challenges Build internal change management capabilities across leadership levels and design implementation solutions based on business needs Establish and track KPIs for operational improvements while monitoring integration success and system utilization Build cross-functional partnerships with leadership and engage diverse stakeholder groups to drive consensus on priorities.

Requirements

Proven product management experience with internal operations tools and platforms
Strong understanding of facilities management operations with ability to translate operational needs into technical requirements
Experience with analytics platforms, data visualizations, and reporting requirements
Enterprise software integration expertise with stakeholder management proficiency
Technical documentation skills and ability to create Business Requirement Documents
Experience conducting business process analysis and identifying improvement opportunities
Ability to lead without authority and build cross-functional partnerships.

Nice To Haves

Experience with AI applications and emerging technology (Quick Suite experience is a plus)
Background in change management and user adoption strategies
Knowledge of data integrity principles and analytics outputs alignment
Experience with KPI establishment and ROI measurement for operational improvements
Understanding of training and knowledge transfer processes
Familiarity with client success and implementation team collaboration
Experience with usage analytics and optimization strategies.

Responsibilities

Develop and execute product strategy, metrics, and roadmap while partnering with product managers to set priorities and drive delivery
Lead change request processes within established SLAs and create Business Requirement Documents as product/operations SME
Partner with central analytics team to translate operations requirements into reporting solutions and define business requirements for dashboards
Conduct deep-dive analysis of business processes and technologies to identify root causes of operational challenges
Build internal change management capabilities across leadership levels and design implementation solutions based on business needs
Establish and track KPIs for operational improvements while monitoring integration success and system utilization
Build cross-functional partnerships with leadership and engage diverse stakeholder groups to drive consensus on priorities.