Global Payments Solutions Team Lead - Client Connectivity

HSBC Global Services Limited • Buffalo, NY

12d

About The Position

Join HSBC Global Payments Solutions (GPS) as a Team Lead within our Client Connectivity team. At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting - edge Global Payments and Liquidity Solutions. The role of a Team Lead in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients on to our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.

Requirements

• Extensive experience in building effective client relationships and stakeholder management
• Proficiency in payments and liquidity product knowledge
• Project management experience or relevant qualifications
• Familiarity with design thinking principles
• Ability to manage competing deadlines effectively in real-time
• Excellent communication and influencing skills
• Ability to excel under pressure and drive strategic initiatives forward
• Demonstrated leadership and team management skills

Responsibilities

• Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction
• Lead pre-mandate and Request for Information / Request for Proposal (RFI/RFP) consultation for our diverse client base, utilising your deep knowledge of Subject Matter Expert (SME) Payments, Liquidity, Enterprise Resource Planning (ERP), and Regulatory Solutions
• Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience
• Collaborate with cross-functional teams globally, including Legal, Operations, Information Technology (IT), Sales, and Product, to optimise internal processes and project delivery
• Act as a role model and escalation point for the team, providing training, support and guidance
• Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment
• Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed