Global Partnership Specialist

WorldStrides

2d•Hybrid

About The Position

The Global Experiences team of Experiential Learning Specialists works as a liaison between universities and organizations to source and schedule academic engagements internationally. Your primary responsibilities will be to research and outreach to executives and contacts globally to arrange academic engagements that align with program objectives. Experiential Learning Specialists work over the phone, email and virtual platforms (zoom/teams) to engage with both faculty and speakers to align content with course objectives. They partner with internal departments such as sales and account management to deliver a high-quality academic experience exceeding university expectations.

Requirements

1-2 years’ experience in customer service
Desire to work in a fast-paced, challenging environment
A highly self-driven sense of motivation and perseverance
Hunger to grow and openness to learning
Proactive and team oriented
Problem solver with attention to detail
Positive and forward-thinking attitude with a strong work ethic
Strong phone and interpersonal skills
Excellent written and communication skills
Highly organized with strong time management and follow up
Flexible as needed with work hours to accommodate international time differences
Ability to travel domestically and internationally
BA/BS degree required

Nice To Haves

Client relationship management experience is a plus
Project management experience is a plus
Understanding of global markets including languages, currencies, and world events is helpful but can also be learned if you have the desire

Responsibilities

Manage and confirm approximately 150 academic engagements
Adhere to Global Experiences Team Timeline
Complete Business Briefings at 21 days prior to trip departure
Track all contacts sourced using the Capstone CRM platform
Collaborate and support fellow Global Experiences Team members
Communicate with internal teams and customers regularly and in a clear, organized manner.
Connect virtually with overseas contacts to form partnerships
Gather information on global markets
Research and understand emerging trends in assigned markets
Ensure client expectations and deadlines are met
Prepare for and lead client calls and meetings
Work effectively with other members of the university team regarding important on-trip details
Create and update curriculum and academic materials including, but not limited to: Academic Overviews, Program and Meeting Themes
Maintain and create Destination Briefings throughout the year, ensuring that relevant world events, economic trends, major elections, etc. are incorporated and current
Research trending themes and industries across the globe
Contribute to sourcing company visits for programs by gathering academic and course goals from customer and identifying companies and people to target
Ensure Panel topics are relevant and focused
Align Strategy Challenges and Project topics, deliverables, and academics to ensure they match class curriculum
Match clients to service-learning opportunities that offer a safe, positive, and educational experience
Support the Sales and Account Management teams by providing “cheat sheets” for business content, what is trending, etc.
Complete Global Experiences Team special projects assigned by the Director of Global Experiences
Contribute to weekly team meetings and attend monthly higher-ed team meetings
Support the Global Experiences Team with regular tasks including confirmation forms, confirming engagement details in the system, and other duties as needed.

Benefits

Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
Opportunities for paid and discounted travel
Flexible work schedule providing on-site, remote, and hybrid office opportunities
Encouraged participation in a wide variety of Employee Resource Groups
Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
Paid parental, caregiver, and disability leave
Team Member Discount Program
Engaging, collaborative, and fun work environment