Global Partner Manager – Autonomous Workforce/GBS, Deloitte

ServiceNow•Silver Spring, MD

2d•$126,060 - $208,020•Hybrid

About The Position

This senior role is responsible for activating and expanding Deloitte's defined practice area in Autonomous Workforce/GBS. The Global Partner Manager (GPM) will work in close partnership with the Global Partner strategy and team to bring new Go-To-Market (GTM) solutions and services to market. The GPM will translate the practice area partnership vision into customer outcomes, balancing joint global opportunities with unique market dynamics. As the global owner of the practice area, the GPM is accountable for driving alignment with the partner's practice area counterparts and expanding the partner's capabilities with ServiceNow-aligned products to create pipeline and consistent execution. The GPM will partner directly with the partner's practice area leaders to bring the ServiceNow value proposition for Autonomous Workforce/GBS into new solutions for the market, engaging Technical Partner Advisors (TPAs) to co-innovate solutions. A strong understanding of agentic workflows, AI specialists, and orchestration models is required, including how AI evolves from assistive capabilities to fully autonomous execution. The ability to position AI as delivering end-to-end work completion, beyond task automation, combined with a solid grasp of the ServiceNow AI platform and its differentiated Data + AI + Workflow + Security architecture is essential. The GPM will work alongside Geo Partner Managers to ensure all geo-based teams are aligned and actively driving the joint geo strategy forward.

Requirements

12+ years of global alliances and partner sales experience, including business development in Enterprise Software (SaaS, CRM, AI etc…) driving partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force.
Proven ability to build go-to-market plans for Channel, SI, and partner organizations
ServiceNow ITSM, ITOM, SAM and SPM product knowledge is a strong plus
Demonstrable track record of achieving and exceeding targets by managing a small number of large accounts or alliance partners, ideally with a next-generation AI/SaaS company
Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, Cloud, and SaaS organizations
Strong understanding of partner-led and co-sell sales motions
Ability to influence and operate in a matrixed organization
Executive communication and relationship management skills
Comfort operating in ambiguity with a bias toward action
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights

Responsibilities

Lead the global go-to-market alignment and co-innovation initiatives for a specific Functional Area
Own and execute the Global Functional Area partner account plan
Drive cross-geo alignment to ensure a consistent global partner experience across all partner routes to market
Develop and maintain Partner Executive relationship(s) to align strategies, offerings, priorities, and own peer-to-peer relationships with NOW counterparts
Advise partners on market, geographic, and route-to-market expansion, BU GTM, Product Roadmap
Align with the Global Governance Framework
Facilitate QBRs for priority countries & milestone tracking
Own revenue success measures: Sourced NNACV, Sell-Through NNACV
Influence Partner Program KPI tracking and success measures: Certifications, PLAs, etc.
Coordinate joint go-to-market motions across product launches, industry plays, and competitive displacement campaigns; ensure consistent messaging globally
Drive Autonomous Workforce product/solution education and enablement to increase practice and business growth
Lead joint demand generation strategy with partner marketing teams; orchestrate global campaigns, executive events that drive pipeline
Drive in-market execution playbooks with partner & NOW stakeholders to accelerate adoption across all regions & support field sales activation
Collaborate with Partner Technical Advisors to assess product expansion, route-to-market opportunities, and co-innovation of new technical offerings
Drive operational consistency across Regional Partner Manager teams by developing and maintaining playbooks, templates, toolkits, and repeatable processes
Support Regional Partner Sales with field sales to support partner-led customer pursuits, pipeline development, and deal progression
Support regions with domain-specific GTM Assets and thought leadership to accelerate the growth of solutions adoption and sales
Identify gaps in the GTM process; raise and solve for process improvements that reduce friction across the alliance