Global Outreach Liaison

IMG Academy•Bradenton, FL

8d•Onsite

About The Position

IMG Academy is making efforts to grow the marketing presence and increase student referrals by means of enhancing the on-campus experience of current students. This position will be a liaison with international customers, focusing on our marketing and outreach programs across multiple regions to promote IMG Academy and its suitability for the international athlete. While playing a key role in bridging communication between our sales team, customers, and other internal departments to ensure seamless sales operations.

Requirements

Marketing, Sports Marketing, Sports Management or related business majors preferred
1-2 years of sales or service experience
General knowledge of sports and athletics
Proficient in PowerPoint, Excel and Word
Ability to collaborate, build relationships, and communicate positively and professionally with all internal and external constituents
Excellent written and verbal communication skills
Firm commitment to confidentiality and respect for sensitive information
Attention to detail
Efficient time management
Bilingual (Spanish or/and Portuguese)
Ability to work flexible hours to include nights, weekends and holidays is required
Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.
Should be able to handle outdoor temperatures for a reasonable period of time.
Must be able to move around campus which includes gym, turf, fields, etc.
Requires a background check upon offer
Requires a drug test upon offer

Responsibilities

Work closely with the Global Sales Director (Bradenton, Florida) to identify any possible needs for international customers on campus.
Properly and effectively use the necessary CRM software to track pipeline, arrival reports, new enrollment, scheduled follow-ups and record of pertinent notes for each customer
Receive new enrollment information from the Head of International Markets to prepare for the arrival of international students.
Provide advice and consultations to our marketing professionals in how to promote the Academy in the international market combining American marketing principles with international cultural affinities
Develop material and web content designed to appeal to visitors to our international language website and promote the Academy programs
Maintain a comprehensive and organized contact list for all international customers.
Build international community for parents by creating communication channels, weekly updates, international cultural events and identify international Influencer parents for further recommendations.
Create and provide daily updates with pictures and videos from current enrolled students and campers.
Assist in developing media communications and press releases to promote the Academy internationally.
Working with existing international student base focusing on their quality-of-life issues and interceding on their behalf as needed in their daily encounters while attending the Academy to ensure they have positive experience and are able to promote the experience back home when they return
Support international customers and their families through check-in process, campus tours, cultural adjustments, language barriers and assist in daily needs when necessary.
Serve as liaison between international customers and their parents with coaches and experts, and educate customers about terminology, features and benefits of camp programs.
Responsible for collecting customers’ feedback and share with Head of International Markets on weekly basis as part of shaping overall program for marketability in the international markets.
Work with other departments such as the Student Activities department to coordinate upcoming events, international cultural activities and promote these events within the community.
Work with international customer to determine needs and expectations while making expert recommendations to maximize the customer’s experience, which will be then used as reference for future programs
Establish and maintain relationships with the athletic communities internationally.
Coach the Sales staff in effective communication with our international customer base helping them to focus on issues that are of concern to those families that might be different from issues that concern our international families
Provide support and cover for other advisors including tours with prospective families, teams, groups and at times language translations
Serve as point of contact for customers and their family
Serve as the point of contact for the customer for the duration of camp as well as post camp
Act as a liaison between staff and campers specifically when they have concerns about the overall training experience.
Maintain close relationship with the Camp Director to generate beneficial outcomes for both the camper and IMG Academy
Assist with management of incoming/outgoing communications, including confidential information, calendars, planning/scheduling meetings, conference calls, etc.
Assist with scheduling of building conference rooms, times and attendees.
Assist with sales presentations, power points, excel sheets, etc.
Adhere to all company policies, procedures and business ethic codes
Other duties as assigned