Outreach Liaison

City of New York • New York City, NY

12d

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s External Affairs Office is responsible for all internal and external agency communications. This includes the press office, social media, the agency editor/speechwriter, correspondence, public outreach, and constituent services. quality assurance and reliable results across all product initiatives, meeting the operational and customer service demands of the DOF while maintaining system infrastructure, data integrity, performance, and availability External Affairs’ Outreach Unit includes a team of liaisons who work to educate the public about DOF services and increase enrollment in programs that save New Yorkers on housing and business expenses. The team hosts training, presentations, enrollment events and facilitates application assistance for programs such as Homeowners Tax Benefits (HTB) and the Rent Freeze Program (SCRIE/DRIE) in all five boroughs of the city. Outreach also offers technical support and mediation with DOF programs and service. Reporting to the Deputy Director of the Outreach Unit, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Responsibilities

• Provide administrative support, such as case tracking, and responding to inquiries from the community via email.
• Conduct in-person and virtual training sessions on DOF programs such as Homeowner Exemption and Abatement Programs, including the Rent Freeze Program.
• Coordinate effective and timely responses to constituent casework and resolution (i.e. phone, email, and mail) from elected officials and community boards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees