Field (Outreach) Liaison

Modivcare•South Portland, ME

1d•$20•Hybrid

About The Position

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Are you passionate about building strong relationships in your community? Do you thrive in a field-based role focused on outreach, training, and service quality? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Field Liaison I to join our team. This role is responsible for developing and maintaining close working relationships with transportation providers and medical facilities through on-site visits, training, vehicle inspections, and real-time trip observations. You will play a vital role in contract compliance, provider education, and the successful execution of Modivcare's Safe Driver Program and TripCare platform. Schedule: Monday-Friday: 8:00am-4:30pm. Location: MUST complete a minimum of 90 days on-site training at our South Portland, ME office before proceeding to a WFH/Hybrid (3 Days Work from home/ 2 Days Field-Based). This role… Builds relationships with transportation providers and facilities through face-to-face meetings, calls, and presentations. Conducts medical facility visits to provide training and education on processes and technology platforms. Completes annual and as-needed vehicle inspections in accordance with contract requirements. Maintains required certifications to train providers on PASS and wheelchair securement techniques. Oversees driver and attendant participation in Modivcare’s Safe Driver Program and related training compliance. Supports the adoption and usage of Modivcare’s TripCare platform and mobile application. Collaborates with internal teams to identify risks, resolve provider or facility issues, and provide follow-up. Promotes Modivcare initiatives to transportation providers, healthcare facilities, and case managers. Completes up to 2 weekly field visits post-training phase using company vehicle. Must complete a minimum 90-day in-office training program before transitioning to a hybrid work-from-home model. We are interested in speaking with individuals with the following…

Requirements

High School Diploma required.
Two (2) plus years of experience, or equivalent combination of education and/or experience.
Strong verbal and written communication skills, with public speaking ability.
Relationship-building mindset with excellent interpersonal and customer service skills.
Proficient in Microsoft Word, Excel, and Outlook.
Must have a valid driver’s license and clean driving record.
Ability to work flexible hours and travel extensively within the region.
Able to use a hands-free mobile phone.

Nice To Haves

Previous experience in healthcare, insurance, auditing, training, or presenting preferred.
Familiarity with Salesforce preferred.
Bilingual capability recommended.

Responsibilities

Builds relationships with transportation providers and facilities through face-to-face meetings, calls, and presentations.
Conducts medical facility visits to provide training and education on processes and technology platforms.
Completes annual and as-needed vehicle inspections in accordance with contract requirements.
Maintains required certifications to train providers on PASS and wheelchair securement techniques.
Oversees driver and attendant participation in Modivcare’s Safe Driver Program and related training compliance.
Supports the adoption and usage of Modivcare’s TripCare platform and mobile application.
Collaborates with internal teams to identify risks, resolve provider or facility issues, and provide follow-up.
Promotes Modivcare initiatives to transportation providers, healthcare facilities, and case managers.
Completes up to 2 weekly field visits post-training phase using company vehicle.
Must complete a minimum 90-day in-office training program before transitioning to a hybrid work-from-home model.

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)