Community Outreach Liaison

ODYSSEY BEHAVIORAL GROUP•Middletown Township, PA

About The Position

STR Behavioral Health – Bucks County is a leading substance use and mental health disorder outpatient treatment center. We offer primary substance abuse and mental health programs, as well as dual diagnosis. Our programs include partial hospitalization treatment and intensive outpatient treatment (day and night programs) with supportive housing options. Both treatment programs are supported by a psychiatric provider, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) options are offered at all care levels. Our programs are trauma-informed, individualized, and accredited by the Human Rights Campaign as a leader in providing LGBTQ+ services. The Community Outreach Liaison plays a crucial role in connecting clinical partners, clients, and families with the right clinical resources. They serve as a liaison and partner, educating communities, providers, clients, and families about treatment services. Additionally, the Community Outreach Liaison supports local admissions by acting as a welcoming concierge for incoming clients, families, and clinical partners at the facility.

Requirements

Position prefers a bachelor’s degree and a minimum of 2 years’ experience in a behavioral healthcare setting.
Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record.
Clearance of TB test, and any other mandatory state/federal requirements.
Current CPR and First Aid certification.
Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Communicating Effectively - Conveys information and ideas in a professional, clear, and timely manner; providing information to ensure understanding; soliciting input from the others during the communication. Provides input to the organization when requested.
Building Collaborative Relationships - Generates alliances internally and externally by continuously identifying and acting on those things that will create success for our organization and the clients.
Contributing to Team Success - Actively participates as a committed member of a team and works with other team members to help complete goals and deliverables.
Practicing Resourcefulness – Contributes to small business environment by taking ownership of one’s position in the team and resolves productivity and efficiency problems by being seeking solutions.

Nice To Haves

Master’s Degree strongly preferred.

Responsibilities

Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
Schedules and conducts tours with referral sources, clients, and families, while being onsite weekly at Lehigh Valley Outpatient to support business development activities.
Communicates various levels of care to potential clients, families, and referral sources.
Guides clients and their families toward suitable treatment options, emphasizing the benefits of treatment at Lehigh Valley Outpatient and tailoring them to meet each client’s unique needs and circumstances. This process involves quickly assessing the viability of potential admissions, addressing challenges posed by ambivalent clients and families, and evaluating the clinical and financial feasibility of admissions.
Articulates how our facility’s programming aligns with each potential client’s situation and requirements.
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
Offers a high level of customer service and communication to referral sources, clients, and families.
Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators.
Coordinates with the business office and Utilization Review to determine financing options for potential clients.
Builds a strategic regional growth plan by evaluating, analyzing, and interpreting facility and market utilization data.
Executes sales and retention strategies and plans, successfully close new business in accordance with pre-determined targets.
Develops goals and timelines for closing new and enhanced key account opportunities.
Collaborates with facility and corporate leadership to leverage strategic initiatives.
Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
Represents the program within the community at local, regional, and national events, as requested.
Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.
Performs other duties as assigned.