Sr. Global Operations Trade & Compliance Manager

Verkada•San Mateo, CA

1d•$160,000 - $210,000•Hybrid

About The Position

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. We are seeking a Global Ops Trade and Compliance Manager to lead Verkada's international logistics, customs compliance, and supply chain operations. This role is responsible for managing global logistics networks, ensuring regulatory compliance across international markets, optimizing logistics costs, and driving strategic supply chain initiatives. The ideal candidate will have extensive experience in international trade, customs clearance, and complex logistics operations across multiple regions.

Requirements

10+ years of supply chain management experience, with at least 6 years in international logistics and customs/trade compliance
Deep knowledge of international trade regulations, customs procedures, tariffs, and trade agreements
Proven experience managing relationships with 3PLs, customs brokers, and freight forwarders
Experience with customs clearance, commercial documentation, and import/export compliance across multiple countries
Strong analytical skills with ability to manage data, identify trends, and optimize operations
Excellent project management skills; ability to manage multiple initiatives simultaneously
Bachelor's degree in Supply Chain Management, Business, International Trade, or related field
Fluency in English; proficiency in Spanish highly valuable
APICS CSCP (Certified Supply Chain Professional) or equivalent supply chain certification
Customs broker license or equivalent trade compliance certification (C-TPAT, FMC certification)
Experience with logistics management software systems (CampusShip, eFactory, SFDC, SAP, or similar)
Background in high-tech hardware manufacturing or e-commerce fulfillment
Experience managing hazmat shipments and regulatory compliance
Experience with transfer pricing and international operations for tax optimization
Familiarity with Mexico customs regulations and market entry requirements
Experience scaling supply chain operations during rapid business growth
International Trade Expertise: Deep understanding of customs, tariffs, trade agreements, and regulatory compliance across multiple jurisdictions
Vendor Management: Ability to build strong partnerships, negotiate effectively, and manage vendor performance
Problem-Solving: Analytical approach to identifying root causes and implementing solutions for logistics challenges
Communication: Clear, professional communication across technical and non-technical audiences; ability to explain complex trade/customs concepts
Project Leadership: Ability to lead cross-functional initiatives and manage projects with multiple stakeholders
Attention to Detail: Precision with documentation, compliance, and regulatory requirements where accuracy is critical
Strategic Thinking: Ability to balance operational efficiency with long-term supply chain strategy
Adaptability: Comfort operating in a fast-growing environment with changing requirements and new market launches

Responsibilities

Optimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matrices
Coordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operations
Monitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracy
Handle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirements
Lead customs clearance processes for all international shipments; prepare and review commercial invoices, packing lists, certificates of origin, and export documentation
Manage relationships with customs brokers and international freight forwarders; ensure timely and accurate filing of customs documentation
Monitor and ensure compliance with country-specific import/export regulations, tariffs, and trade agreements (including USMCA, EU trade rules)
Navigate complex regulatory requirements by market including product certifications, NOMs (Mexican regulations), ERP memberships, and hazmat classifications
Support new market entry initiatives by researching regulatory requirements, identifying compliant logistics partners, and coordinating with brokers and legal teams
Stay current on changing international trade regulations and proactively alert leadership to impacts on operations
Lead initiatives to expand operations into new markets
Develop fulfillment roadmaps and long-term supply chain strategies to support business growth
Collaborate with product, engineering, and finance teams on transfer pricing, cost modeling, and product compliance requirements
Identify and implement process improvements using data analysis and industry best practices
Maintain documentation and standard operating procedures for all logistics and customs processes
Partner with fulfillment and customer service teams on order processing, exceptions, and customer issues
Work with legal and compliance teams on regulatory and trade matters
Coordinate with finance on shipping costs, freight billing, and duty/tariff reconciliation
Support sales and business development with shipping cost estimates and delivery capability assessments for new markets

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits