Global Operations Specialist

Furnished Quarters•,

1d•Remote

About The Position

The Global Operations Specialist supports the day-to-day operations of our Global Solutions portfolio, helping ensure accommodations meet company standards and are guest-ready. This role coordinates utilities, parking, housekeeping, maintenance, inspections, vendors, and property relationships while partnering with internal teams to deliver an exceptional guest experience.

Requirements

High school diploma or equivalent.
At least 3 years of experience in hospitality, global mobility, serviced accommodations, relocation services, property management, or operations.
Proficiency with Microsoft 365, including Excel, Word, Outlook, and Teams.
Strong communication, organization, time-management, and problem-solving skills.
Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively with internal teams and external partners.
Flexibility to participate in weekend and holiday coverage as business needs require.

Nice To Haves

Bachelor's degree in Hospitality, Business, Operations, or a related field.
Experience with Salesforce, Oscar, or similar operational platforms.

Responsibilities

Coordinate utility setup, service changes, Wi-Fi upgrades, and issue resolution for Global Solutions accommodations.
Manage guest parking arrangements, reservations, usage tracking, and billing coordination.
Coordinate housekeeping, maintenance, inspections, and corrective actions to ensure accommodations are ready for guest arrivals.
Build strong relationships with property management teams and service vendors while coordinating property access and building requirements.
Track operational tasks, cases, service requests, and accommodation readiness using Salesforce and other company systems.
Review operational reports and dashboards to manage priorities and ensure service timelines are met.
Partner with Guest Services, Operations, Global Leasing, Accounting, vendors, and other stakeholders to resolve operational issues.
Provide timely updates, documentation, and handoffs for open items and service recovery efforts.
Independently manage assigned work, priorities, deadlines, and escalations.
Participate in weekend and holiday operational coverage as needed.