Global Operations and Resilience Architect

Manulife • Toronto, ON

4d • CA$113,000 - CA$163,000 • Hybrid

About The Position

We are seeking a Global Operations and Resilience Architect to help shape and scale resilient, high-performing technology systems across our global environment. In this role, you will work at the intersection of architecture, engineering, and operations—ensuring our platforms are reliable, scalable, and aligned to real business outcomes. You will guide modernization efforts, influence engineering practices, and help embed resilience into how we design, build, and operate technology.

Requirements

• Experience in enterprise or solution architecture, with a focus on resilience, reliability, or platform engineering
• Strong understanding of cloud platforms, distributed systems, and modern application architectures
• Experience working in complex or regulated environments (e.g., financial services, healthcare, or similar industries)
• Ability to translate technical concepts into business value and influence senior stakeholders
• Experience partnering with engineering and operations teams to improve system performance and reliability
• Familiarity with observability, reliability engineering principles, and non-functional requirements (e.g., performance, scalability, availability)

Nice To Haves

• Experience with resilience frameworks or regulatory standards (e.g., OSFI, operational risk frameworks)
• Background in large-scale modernization or transformation initiatives
• Exposure to DevOps, SRE, or platform engineering practices
• Strong knowledge of architectural principles, design patterns, and SDLC best practices
• Experience with microservices architectures and distributed systems
• Familiarity with cloud ecosystems (AWS, Azure, GCP), Kubernetes, Terraform, and CI/CD pipelines
• Strong analytical, problem-solving, and stakeholder communication skills

Responsibilities

• Lead resilience architecture across enterprise applications and platforms, ensuring systems are scalable, observable, and reliable.
• Partner with engineering, platform, and operations teams to integrate resilience and reliability into delivery and operational workflows.
• Guide modernization initiatives, embedding automation, resilience, and operational controls into future-state architectures.
• Define and evolve architecture standards and patterns, promoting consistency while enabling flexibility across teams.
• Translate regulatory and risk requirements (e.g., OSFI E‑21) into practical and actionable architecture guidance.
• Leverage operational insights and metrics (e.g., incidents, performance trends) to improve system reliability and resilience outcomes
• Establish measurable KPIs and dashboards to connect architecture decisions with business impact, including risk reduction and service performance
• Enable enterprise alignment and reuse, driving scalable, consistent solutions across business segments

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed