Global Onboarding Lead

Klaviyo•Boston, MA

11d•$124,000 - $186,000•Remote

About The Position

The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one. This role is a great opportunity for someone who loves building, operating, and iterating—someone who can translate organizational needs and stakeholder input into a seamless, high-impact onboarding experience at global scale. This role sits on the Talent & Learning team and reports to the Senior Manager of Learning & Development. The Onboarding Lead will have a direct impact on how new hires experience Klaviyo from the moment they accept an offer, while also shaping how our most senior leaders onboard and integrate into the company.

Requirements

8+ years of experience in program management, learning & development, or people programs—ideally with a focus on onboarding, new hire experience, or large-scale program operations
Experience managing complex, multi-stakeholder programs in a global or distributed environment
Strong content developer with instructional design skills and experience building curriculum from scratch across multiple modalities
Uses AI as a core part of how they work—not just as a productivity tool, but as a creative partner for building better, faster, and smarter; continuously experimenting with what's possible
Highly organized and detail-oriented, with the ability to manage multiple workstreams without dropping the ball
Clear, confident communicator who can facilitate engaging learning sessions and influence senior stakeholders
Curious and data-driven—measures what matters and uses insights to improve program outcomes
Energized by experimentation and continuous improvement and comfortable operating in fast-changing, ambiguous environments
Excited about the intersection of AI and learning and actively staying at the edge of new tools, technologies, and approaches that can raise the bar for the employee experience
Strong collaborator who brings a team-first mindset and knows how to build trust across functions
Excited to be a culture carrier, modeling Klaviyo's values and reinforcing them through every touchpoint of the onboarding experience

Responsibilities

Own the end-to-end operational delivery of Base Camp across all global cohorts, ensuring consistency, quality, and scalability as Klaviyo grows
Build and maintain program infrastructure including schedules, facilitator guides, logistics, tooling, and vendor relationships
Track and report on program health using qualitative and quantitative data—including completion rates, satisfaction scores, and time-to-productivity metrics—and use those insights to drive continuous improvement
Design, develop, and maintain onboarding curriculum that reflects Klaviyo's culture, values, and business priorities, applying instructional design best practices across live, async, and digital modalities
Apply AI tools actively and creatively across every stage of the content lifecycle—from needs analysis and curriculum design to content generation, personalization, and reinforcement—continuously experimenting to make learning faster to build and more impactful to experience
Partner with subject matter experts to keep content accurate, regionally appropriate, and refreshed as needed
Build strong relationships with People Partners, Talent Acquisition, IT, Finance, Legal, and business leaders to ensure a seamless experience from pre-boarding through ramp
Serve as the primary point of contact for stakeholder input on onboarding scope, timing, and priorities—influencing without authority to align partners around a unified new hire experience
Partner with HRBPs, VP of HRBP & Talent Development, and the Senior Manager of L&D to design and deliver a dedicated onboarding experience for executives and senior leaders, including curated connection opportunities, briefing materials, and frameworks tailored to each leader's role and context
Use AI to streamline program operations—automating workflows, surfacing insights from data, and finding new ways to scale a high-touch experience without sacrificing quality