Global Occupancy Planning Manager

eBay•Toronto, ON

7d•CA$96,000 - CA$128,200

About The Position

This role leads a team that develops strategic oversight and manages physical space daily. It ensures an environment encouraging efficiency, collaboration, and a premium employee experience. The Leader will balance data-driven occupancy planning with attentive partner engagement to optimize the global real estate footprint, aligning real estate strategy with business needs. At eBay, you will have the outstanding opportunity to build our workspace environment, ensuring it is perfectly aligned with our ambitious goals and world-class standards. Your strategic mentorship and dedication to employee experience will influence the success of our real estate operations.

Requirements

Bachelor’s degree or equivalent experience in Facilities Management, Occupancy Planning, Architecture, Interior Development, Business Administration, or a related field (or equivalent combination of education and experience).
Minimum of 10 years of experience in corporate occupancy planning, workplace operations, or commercial real estate.
Advanced proficiency in data management and analytics.
Strong project management skills with the ability to coordinate multiple parallel initiatives and deadlines.
Ability to navigate ambiguity, think critically, and proactively solve problems in a fast-paced environment.
Experience in leading and encouraging a high functioning team.
Strong verbal and written communication abilities with the capability to engage professionally at all levels within the organization.
Strong customer service approach demonstrating skill in balancing frugality with creativity.
Experience working cross-functionally with both technical and non-technical teams.

Nice To Haves

Professional certifications such as IFMA (Facility Management Professional) or PMP (Project Management Professional) are helpful.

Responsibilities

Maintain accurate occupancy, seat assignment, and space utilization data using workplace occupancy and space planning systems.
Manage office and workstation inventory, vacancy tracking, and seating allocations.
Collect, verify, and analyze headcount and space data, including current capacity and future projections, to support occupancy planning and space optimization.
Develop occupancy scenarios and migration plans, assessing various options to provide data-driven recommendations that underpin real estate strategy.
Conduct regular space audits to ensure data accuracy, workplace standards, and equipment allocation.
Support strategic space planning initiatives tied to organizational growth, consolidations, and workplace renovations.
Lead the end-to-end execution of all Moves, Adds, and Changes (MAC) activities, from individual seat swaps to large-scale campus moves, and minor reconfigures.
Develop detailed move plans, sequencing strategies, schedules, and communication plans.
Anticipate operational risks, dependencies, and downstream impacts, proactively driving resolutions.
Serve as the primary point of contact for business unit leaders, department heads and space captains regarding their specific space and growth requirements.
Proactively communicate workplace changes, project timelines, and office updates to the broader employee base in collaboration with Communications team and business leads.
Track project achievements and collaborator deliverables to ensure initiatives remain on schedule and within budget.
Act as a key liaison between occupancy planning teams, Real Estate, Facilities partners, Design & Construction and business units.
Find opportunities to automate manual occupancy tracking processes and improve reporting capabilities.
Develop and refine Standard Operating Procedures (SOPs) for all move and space management and occupancy planning functions.
Build strong cross-functional relationships that foster collaboration and innovation.
Coordinate reporting and metrics related to occupancy, utilization, and workplace trends to support portfolio strategy.