Global Market & Customer Analytics Mgr - Sumitomo Biorational
About The Position
The Global Market & Customer Analytics Manager will help turn customer signals, market trends, competitive intelligence and performance data into clear insights that guide better decisions. This is a role for someone who is analytical, intellectually curious, collaborative and energized by using data to support meaningful work in public health and forest health. The Global Market & Customer Analytics Manager is responsible for generating high-quality market, customer, and competitive analytics that support strategic decision-making across the Government Health Division (Public Health and Forest Health). This role focuses on data-driven insight generation, performance measurement, and analytical support aligned to the Division’s Balanced Scorecard priorities. The position enables leadership to monitor progress against strategic objectives, improve customer-centric decision-making, and ensure fact-based evaluation of growth initiatives, portfolio performance, and customer outcomes.
Requirements
- 5-8 years of experience in market analytics, customer analytics or business intelligence roles.
- Experience supporting strategy, marketing, or portfolio teams with analytical insights
- Demonstrated ability to work with complex datasets and synthesize insights
- Strong quantitative and analytical skills
- Advanced proficiency in Excel and business intelligence tools including Power BI
- Ability to communicate insights clearly to non-technical audiences
- Strong organizational skills and attention to detail
- Bachelor’s degree required in Data Science, Engineering, Applied Data Analytics, Business Analytics, Statistics, Operations Research, Decision Sciences or a related field.
- Experience as a Data Scientist, Data Analyst or Data Engineer in the life sciences, public health or health fields.
Nice To Haves
- Experience in regulated, science-based, or government-facing markets
- Familiarity with CRM systems (e.g. Salesforce)
- Exposure to Balanced Scorecard, KPI frameworks, and/or performance management systems
- Master’s degree preferred.
Responsibilities
- Deliver accurate, timely, and reliable market and customer analytics to support regional business management decision-making
- Maintain data integrity and analytical rigor across dashboards, reports, and models
- Support transparency and accountability tracking performance within Manufacturing and Supply Chain functions against defined key performance indicators (KPIs).
- Analyze market trends, customer behaviors, and demand signals in Public Health & Forest Health B2G markets
- Support evaluation of innovation initiatives, portfolio shifts, and emerging technologies through data analysis
- Provide analytical inputs that help assess long-term market opportunities and unmet customer needs
- Translate complex analytics into clear, actionable insights for cross-functional teams
- Support development of data-driven storytelling and educational material for internal stakeholders
- Partner with marketing, product and sales teams to improve understanding of customer and market dynamics
- Support customer segmentation, market sizing, trend and customer lifetime value analysis
- Track competitive activity and summarize implications for the business
- Develop and maintain dashboards related to customer experience, portfolio performance, and market growth
- Support voice of customer (VOC) and customer journey measurement.
Benefits
- High-quality healthcare coverage starting on day one, with options for medical (HSA/HRA), vision, and dental plans
- 5% company contribution to your 401(k), plus a quarterly discretionary bonus
- Immediate 100% vesting of all retirement contributions
- Financial assistance programs to support your goals
- Life and disability insurance for added security
- Generous paid time off, including vacation, holidays, and volunteer days
- Flexible work arrangements available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
