Global Learning Program Manager

Santa Clara University•Santa Clara, CA

9h•Hybrid

About The Position

The Global Learning Program Manager is part of the Global Engagement team who lead global programs and strategy, and promote global diversity and intercultural learning for the University. Key programs and responsibilities in Global Engagement include international students and scholars, education abroad, international partnerships and strategic initiatives, University-sponsored international travel approval for the University, and campus programming that supports global diversity and intercultural learning. The Global Learning Program Manager is part of a small dynamic team that includes the Director and Assistant Director of Global Learning, and part of the larger team in Global Engagement that leads programs and initiatives for students, faculty and staff that enhances global perspectives and global learning at the University. Global Learning in Global Engagement is the central hub for SCU student experiences abroad and a key department with responsibility for executing the goals of SCU’s strategic plan, Our programs provide students with global learning outcomes that exemplify an SCU Impact 2030 Priority One: Reach on a Global Scale. Global Learning Programs in Global Engagement include: Study Abroad, Summer Study Abroad, Global Internships, Fulbright UK Summer Institutes, Global Explorations, Faculty-Led Undergraduate Research Abroad, Global Engagement Discovery Fellowships, Exchange and Visiting International Students. SCU’s Global Engagement is committed to work/life balance and building a globally inclusive community.

Requirements

Bachelor’s degree required
3-5 years of work experience or equivalent in: Student advising, or Program administration in a university or educational organization related to students
Knowledge about integrating developmental and multicultural advising for individuals and groups and learning resources services and programs
Direct experience working with diverse student populations and supporting diversity and inclusion initiatives
Experience facilitating orientation and information sessions
Excellent cross-cultural, written, oral and presentation communication skills
Google suite, Excel, Word, PowerPoint, Terra Dotta and website experience desired
Process management and time management skills
Ability to compose and give effective presentations
Ability to communicate effectively with multiple audiences and de-escalate charged situations
Results oriented
Sound professional judgment
A team player
Ability to handle confidential information appropriately according to state and federal laws, as well as campus procedures
Establish and maintain cooperative working relationships within a diverse multicultural environment
Interact effectively with a broad range of constituents including students, parents, faculty, on-campus staff, overseas staff and institutions
Work effectively as both part of the Global Learning team and also the Global Engagement Team
Execute change and follow through on activities and initiatives
Maintain confidentiality and handle matters with sensitivity and tact
Demonstrates a high degree of professionalism
Coordinate a variety of responsibilities to accomplish assignments within set deadlines
Work occasional evenings and weekends

Nice To Haves

Two years working in a university setting
working with education abroad
working with other academic or co-curricular programs

Responsibilities

Overseeing Advising Framework (40%) Employing developmentally and culturally appropriate advising frameworks and methods for students and families. Demonstrates understanding of all undergraduate major/minor/Core requirements, Global Learning program courses for all approved programs (approximately 60 academic year and 30 summer programs) and advises students on course planning, integration and selection. Provides advising to diverse student and campus populations, including targeted group advising, supervision of peer-advising, and individual advising appointments. Advises prospective, current and returned participants and their families in areas such as University policy, programs, health and safety, financing, course planning and curriculum requirements. Stays current with changes in University policies, Global Learning program portfolio, scholarship opportunities and undergraduate degree programs. Maintains awareness of health, safety, risk management issues in education abroad. Develops advising materials and resources, including writing and designing content for the Global Learning Advising Module in Camino. Identifies new opportunities to improve upon the existing advising program based on best practices. Serves as primary lead responding to the [email protected] inbox.
Program Management (50%) Work as part of a team by assuming primary or secondary responsibility for one or more specific programs managed by the Global Learning Team. a. Peer Advisor Program Management and Supervision: In collaboration with the Director of Global Learning, provides day-to-day management of the Peer Advisor Program, including hiring, training and supervision of six Peer Advisors. Manages Peer Advisor schedules and advising appointment schedules. Develops training curriculum, e.g., videos, quizzes for Peer Advisor Program. b. Outreach/Advising/Application Program Management Plans and manages the annual Global Opportunities Expo fair; Coordinates event logistics and partners with vendors, campus collaborators, and Global Learning program student alumni to support successful programming. Actively participates in Global Learning application review and selection process. Creates and manages promotional materials, newsletters, social media content, and digital campaigns that reflect SCU’s values of diversity and cura personalis. Writes/Manages/Sends weekly newsletter sent to all prospective/interested students. Writes/Manages/Sends parent/family newsletter for all interested parents/families. May engage in social media communications (YouTube channel, Facebook, Twitter, Instagram, etc.). c. Pre-departure Orientation Program Management Responsible for organization of pre-departure orientation programming that is mandatory for all students participating in Global Learning programs including: health and safety, verification of mandatory pre-departure forms; organization of on-line and in-person mandatory sessions; student communication including reminders and make-up sessions. d. Evaluation/Re-entry/Returning Student Program Management Manages reentry programming for all students after return to campus from Global Learning programs including focus on academic and career integration. Manages the dissemination and collection of the mandatory Global Learning programs evaluation and SCU Global Learning assessment components, including communication to students who do not submit by the deadline. Tracks programming attendance and participation outcomes to guide strategic improvements and ensure inclusive outreach. e. Analyzes student participation data, assessment results, and trends in Global Learning to guide improvements and emphasize the ability to use data to measure program outcomes. f. Conducts site visits to programs abroad and/or participates in education abroad meetings focused on best practices, e.g., The Forum, normally once annually.
Cross-Departmental Communications and Collaboration (10%) Collaborates with academic departments, student organizations, Drahmann Center, Residential Learning, LEAD, Honors, Athletics, RLCs, International Students and Scholars, Young Scholars Program, Transfer Student Welcome. Leads or participates in programming, working groups or designated committees that promote Global Engagement to faculty, staff and students across campus. Arranges student participation and may represent Global Learning to support campus-wide events such as, Family Weekend, Preview Days, Orientation, and Welcome Weekend. Responsible for marketing the Peer Advising program to students and other constituencies. Supports Director and Assistant Director in generating content for the website. Updates content provided by Director/Assistant Director in Terra Dotta. Recommend design and format updates to improve user experience with Terra Dotta with an understanding of data integrity necessary for staff. Leads or actively participates in programs or initiatives within Global Engagement that contribute broadly to the internationalization of the campus and collaborates with colleagues within Global Engagement and other departments to achieve effective outcomes for events and initiatives.
General Expectations for Global Engagement Knowledgeable about intercultural/global learning. Builds relationships across campus to further Global Engagement’s institution-wide responsibility for campus internationalization. Excellent cross-cultural, written and oral communication skills and ability to communicate effectively with students, parents, faculty, staff, overseas universities and organizations. Leads/actively participates in programs or initiatives within Global Engagement that contribute to the internationalization of the campus and collaborates with colleagues within Global Engagement and other departments to achieve effective outcomes for events and initiatives. Effective team player across teams and areas within Global Engagement. Actively promotes and supports Global Engagement’s Mission, Vision, Values. Adheres to the highest ethical and professional standards of conduct. Demonstrates flexibility and openness to new ideas; acclimates to new situations and contingencies; assists in other areas when appropriate. Takes initiative to improve procedures, processes and services; identifies issues, problems, and opportunities for improvement. Adheres to and champions Global Engagement performance expectations. Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community. Other duties as assigned; These duties are customary for this position, but are not to be construed as all-inclusive. Duties may be added, deleted and assigned based on management discretion and institutional needs.
PROVIDES WORK DIRECTION Not Applicable
GENERAL GUIDELINES Recommends initiatives and implements changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with customers and solicits feedback for improved services. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Prepares and submits reports as requested and required. Develops and implements guidelines to support the functions of the unit.

Benefits

15 days vacation accrued in year 1 of employment, and 20 days accrued vacation after 3 years
14 holidays
4 personal days accrued each year, all fully paid
Option for a flexible work arrangement
Paid Family Leave Insurance. Staff eligible after earning at least $3,000 and have paid into CA State Disability in the last 18 months
Retirement contribution of 10% base salary and auto 5% employee contribution (which can be opted out or adjusted) for employees to make additional retirement contributions
Tuition remission for 100% of tuition for employees after 1 year and for dependents after 3 years
Commuter benefits for public transit
FSA up to $340/month
Dependent care FSA up to $7,500/year
Free access to campus fitness center and pool
Free library access, including free online access NYT, Wallstreet Journal, San Jose Mercury News, Chronicle of Higher Education
University-sponsored health and wellness workshops and events, such as chair massages on campus (reasonable additional fee), mindfulness and meditation, reiki sound meditation, personal finance workshops and 1:1 financial consulting, nutrition workshops, etc.
medical, dental, vision, LTD, Life and healthcare FSA benefits