Global Lead - Endpoint Management

16h•Hybrid

About The Position

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our global EY workforce. As part of Enterprise Technology, you’ll operate at the intersection of user experience, operational excellence, and innovation—ensuring our people can work productively, securely, and seamlessly from anywhere. The Endpoint Management organization plays a critical role in enabling EY’s workforce through modern endpoint platforms, lifecycle management, and digital workplace capabilities. EY is seeking a senior technology leader to serve as Global Lead - Endpoint Management, with end‑to‑end global responsibility for device platforms, endpoint services, and user device experience across the firm. This role provides strategic and operational leadership for a portfolio of global products and services, including: Desktop Hardware & Operating Systems, Desktop Provisioning, Packaging, Software Delivery & Policies, Mobile Platforms Infrastructure, and Virtual Desktop & Application Solutions. The Leader will lead a multi‑layered product management organization, accountable for strategy, roadmap, financials, service quality, security posture, vendor ecosystems, and user experience outcomes across all device platforms. This role requires a strong balance of product leadership, service management discipline, financial rigor, and executive stakeholder engagement.

Requirements

Senior technology leader
End-to-end global responsibility for device platforms, endpoint services, and user device experience
Strategic and operational leadership for a portfolio of global products and services
Lead a multi-layered product management organization
Accountable for strategy, roadmap, financials, service quality, security posture, vendor ecosystems, and user experience outcomes
Strong balance of product leadership, service management discipline, financial rigor, and executive stakeholder engagement

Responsibilities

Own the global strategy, vision, and operating model for PC, Mac, Virtual Desktop and Mobile Management, ensuring alignment with EY Technology, Information Security, and business priorities
Provide executive leadership to multiple product and service leaders, developing a high‑performing, inclusive, and globally distributed organization
Act as the primary executive owner for device experience outcomes, operational resilience, and continuous improvement
Define and govern the integrated devices portfolio strategy, ensuring coherence across hardware, OS, provisioning, mobile, and virtual solutions
Translate business needs, technology trends, and regulatory constraints into multi‑year roadmaps and investment plans
Drive standardization and simplification across platforms while enabling local market requirements where justified
Ensure services meet defined SLAs, experience metrics, security standards, and business continuity requirements
Sponsor and lead response to major incidents, service degradations, and risk events, ensuring root cause elimination and prevention
Ensure full compliance with IT service management processes, including incident, problem, change, configuration, and knowledge management
Own the global financial model for device services, including budgeting, cost transparency, pricing models, and optimization initiatives
Govern complex, multi‑vendor ecosystems; manage commercial performance, SLAs, and strategic vendor relationships
Build and justify business cases for major technology shifts, including cost, risk, experience, and productivity impacts
Partner closely with Information Security to ensure device platforms meet security, vulnerability, and compliance requirements
Proactively identify and mitigate technology, operational, and supplier risks across the device landscape
Serve as a trusted advisor to senior technology and business leaders across regions and functions
Maintain strong engagement with Member Firms to ensure adoption, satisfaction, and alignment with global standards
Provide clear, executive‑ready communications on strategy, performance, risks, and investment decisions

Benefits

Competitive compensation package
Discretionary bonus program
Comprehensive medical, prescription drug and dental coverage plan
Defined contribution pension plan
Great vacation policy
Firm paid days for long weekends
Statutory holidays
Paid personal days
Range of exciting programs and benefits designed to support your physical, financial and social well-being
Support and coaching
Learning opportunities to develop new skills and progress your career
Freedom and flexibility to handle your role
Medical and dental coverage
Pension and 401(k) plans
Wide range of paid time off options
Flexible vacation policy
Designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence