Global Key Account Manager

FLSmidth Cement

2d•Hybrid

About The Position

The Global Key Account Manager leads and develops strategic relationships with our largest and most influential customers. The role exists to ensure our global key accounts receive the highest level of partnership, support, and commercial value. By understanding their business needs, driving joint initiatives, and coordinating cross‑functional efforts, this position secures long‑term growth, strengthens customer loyalty, and ensures Fuller is positioned as a trusted strategic partner across all markets. This position is part of a global, cross‑functional commercial team dedicated to supporting our most strategically important customers. The team works closely across regions and functions to deliver consistent value, strengthen long-term partnerships, and ensure a unified approach to our global key accounts. While the role is hybrid, the right candidate should expect to maintain a minimum of 50% physical presence at one of our global offices to effectively collaborate with colleagues and stakeholders.

Requirements

Account Leadership Experience Proven track record managing major and/or strategic accounts in a B2B enviroment
Experience developing and executing strategic account plans that drive long-term growth
Strong commercial acume with the ability to manage complex contracts, pricing structures and negotiations
Demonstrated success in driving revenue, profitability and customer value.
Cross‑Functional & Customer Insight Competencies Experience working cross‑functionally with Sales, Products, Operations, Legal, Finance, and Strategy teams
Ability to translate customer needs and insights into actionable improvements and strategic initiatives
Skilled at coordinating internal stakeholders to ensure seamless global delivery
Confident in navigating complex organizational structures — both internally and on the customer side
Relationship & Stakeholder Management Strong stakeholder‑management capabilities with the ability to influence at senior and executive levels
Excellent relationship‑building skills, fostering trust and long‑term strategic collaboration
Ability to manage customer expectations, resolve conflicts, and maintain proactive communication
Comfortable representing the company in high‑stakes discussions with global customers
Analytical & Strategic Skills Analytical mindset with the ability to structure data, develop insights, and define KPIs for account performance
Strong problem‑solving skills and the ability to simplify complex situations into actionable steps
Skilled in using CRM and other commercial systems to ensure accurate forecasting and visibility
Clear and confident communicator capable of presenting to senior leadership and customer executives

Nice To Haves

Industry and company experience will be a clear advantage.

Responsibilities

Customer Lifecycle Management Develop and execute strategic account plans for global key customers
Manage renewals, contract expansions, and long‑term account development
Identify risks, challenges, and opportunities across the customer lifecycle
Commercial & Financial Management Drive revenue growth through upselling, cross‑selling, and strategic commercial initiatives
Negotiate global commercial agreements in collaboration with Regions, Legal and Finance
Manage pricing, profitability, and forecasting for key accounts
Oversee budget planning and financial governance related to global customers
Performance & Governance Monitor account performance and ensure delivery against agreed objectives
Translate customer insights into internal improvements, product feedback, and strategic actions
Ensure compliance with internal standards, governance frameworks, and contractual commitments
Develop and report KPIs for account health, customer satisfaction, and commercial performance
Strategy & Enablement Lead joint business planning and long‑term strategic collaboration with key customers
Coordinate cross‑functional teams to deliver customer initiatives and regional & global projects
Build strong senior‑level relationships to position Fuller as a trusted strategic partner
Secure opportunity management and pipeline updates in CRM for full global visibility