Global IT Platform Engineer Manager
About The Position
This role involves developing and supporting CMDB and Asset Management on the ServiceNow platform, ensuring platform integrations, performance, and overall health. The position requires collaboration with global teammates and stakeholders to deliver value to users. Responsibilities include analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins to maximize the value of existing implementations. Additionally, the role involves deploying new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. The platform engineer will be part of a high-performing team, actively participating in Agile scrum ceremonies and collaborating with the product owner, scrum lead, and analysts. The role offers a high level of independence, encouraging the identification of improvement opportunities, innovative enhancements, and active participation in shaping the platform's evolution.
Requirements
- 6+ years of experience developing and maintaining ServiceNow solutions.
- Strong experience with CMDB and IT Asset Management (models, lifecycle, hardware).
- Experience in platform performance, integrations, and overall platform reliability.
- Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging.
- Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps.
Nice To Haves
- Experience with upgrades and maintenance is a plus.
- ServiceNow certifications are highly preferred.
Responsibilities
- Developing and supporting CMDB and Asset Management on the ServiceNow platform.
- Ensuring platform integrations, performance, and overall platform health.
- Collaborating with teammates and stakeholders worldwide to deliver value to users.
- Analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins.
- Deploying new functionality using tools such as IntegrationHub, Flow Designer, and Performance Analytics.
- Actively participating in Agile scrum ceremonies.
- Collaborating closely with the product owner, scrum lead, and analysts to prioritize and deliver work each sprint.
- Identifying opportunities for improvement and suggesting innovative enhancements.
- Playing an active role in shaping the platform’s evolution.
Benefits
- Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
- Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
- Dental coverage, including up to $5,000 in orthodontia benefits
- Vision insurance with coverage for both glasses and contact lenses annually
- Reimbursement for gym memberships and other fitness activities
- Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
- Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
- Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
- Paid sick time on an as needed basis
- Annual discretionary performance bonus
- Retirement contribution (starts at 5% and moves to 10% after 2 years)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
