Global IT Hardware Asset Manager
About The Position
We are seeking a hands-on, strategic Global IT Hardware Asset Manager to build and lead the strategy, governance, and lifecycle management of our enterprise-wide hardware asset management function. This role is critical in ensuring asset visibility, financial accountability, and operational efficiency through standardized processes and advanced platform capabilities, with a strong focus on ServiceNow HAM Pro. This is a builder-operator role—you will inherit an existing HAM function that has already been stood up and now requires maturing the team and infrastructure while driving execution, adoption, and measurable business value across a global environment. This position can be fully remote so long as based in the lower 48 United States.
Requirements
- 5+ years of experience in IT Asset Management / Hardware Asset Management, including global scope
- 5+ years of experience people management
- Proven experience building or transforming a HAM program (not just maintaining one)
- Hands-on expertise with ServiceNow HAM Pro, including implementation and optimization
- Strong process, data governance, and lifecycle management expertise, with the ability to drive change and influence adoption
Nice To Haves
- Experience in global manufacturing or engineering-intensive environments with diverse asset types (EUC, lab, shop floor, data center).
- Experience integrating HAM with discovery tools, endpoint management, and procurement systems.
- Strong analytical and reporting experience (e.g., ServiceNow dashboards, Power BI, Excel).
- Experience driving cost optimization, asset reuse, and lifecycle planning programs at scale.
- ServiceNow certifications (HAM Pro, ITSM, or related) preferred.
Responsibilities
- Building and leading the global Hardware Asset Management (HAM) function, including strategy, operating model, and roadmap
- Owning and advancing ServiceNow HAM Pro capabilities, driving configuration, automation, and adoption
- Establishing and standardizing end-to-end asset lifecycle processes across global teams and regions
- Driving data quality, governance, and system alignment across HAM Pro, CMDB, and infrastructure environments
- Delivering actionable insights on asset lifecycle, utilization, risk, and cost optimization
- Influencing cross-functional stakeholders (Infrastructure, Procurement, Finance, Field Services) to drive adoption and process discipline
Benefits
- health insurance coverage (medical, dental and vision)
- 401(k) with company match
- life and disability insurance
- 12 paid holidays
- sick time
- 15 paid vacation days
- 6 weeks fully paid parental leave
- adoption assistance
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
