Global IT Business Analysis Senior Manager

CMA CGM•Houston, TX

3d•$150,000•Hybrid

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

Master’s degree in Information Technology, Business, Supply Chain, Engineering, or a related field.
Minimum 10 years of IT delivery experience, including at least five years managing large-scale programs or project portfolios.
Proven experience delivering large-scale warehouse management system transformations.
Strong experience in contract logistics, third-party logistics (3PL), warehousing, distribution, or supply chain technology environments.
Demonstrated experience managing multiple concurrent customer-facing deployments.
Strong experience in vendor, contract, and systems integrator management.
Proven ability to manage senior customer stakeholders and executive-level escalations.
Demonstrated leadership experience managing Project Managers and Business Analysts.
Program and project management
Portfolio governance and delivery leadership
Planning and forecasting
Budget and financial management
Resource planning and allocation
Risk and issue management
Decision-making and problem-solving
Stakeholder and customer management
Vendor management and negotiation
Knowledge of IT project lifecycle methodologies
Strong understanding of IT systems and solutions
Logistics and 3PL operational knowledge
Analytical and detail-oriented mindset
Leadership and people development capabilities
Strong presentation and communication skills
Ability to influence and collaborate across all levels of the organization

Nice To Haves

Professional certifications such as PMP, PgMP, PRINCE2, or equivalent project/program management certifications are preferred.

Responsibilities

Lead the North American WMS transformation portfolio across sites and customers in the United States, Canada, and Mexico.
Develop and maintain the migration roadmap, including deployment waves, site prioritization, resource planning, and dependency management.
Govern multiple concurrent implementations and establish portfolio governance processes, decision-making forums, escalation mechanisms, and reporting standards.
Communicate program status, risks, financial performance, and strategic decisions to regional and global leadership while ensuring a balance between executive oversight and operational execution.
Lead the transition from pilot completion into large-scale rollout.
Ensure all projects follow a structured implementation methodology covering requirements gathering, solution validation, system configuration, integrations, testing, data migration, operational readiness, cutover, go-live, hypercare, and transition to support.
Monitor project readiness, critical paths, resource constraints, and operational risks while ensuring stable deployments with minimal impact on customer service and warehouse operations.
Drive recovery plans and corrective actions when projects encounter scope, schedule, quality, or readiness challenges.
Support go-live and hypercare activities, including evening and weekend coverage when necessary.
Ensure consistent adoption of the Manhattan Active global template defined by the Global CoE.
Govern exception management processes, evaluate site-specific requirements, escalate design gaps and regional requirements, and coordinate approved template enhancements.
Promote continuous improvement by capturing and applying lessons learned to increase deployment quality, efficiency, and repeatability across the portfolio.
Manage an annual transformation budget exceeding $5 million.
Oversee forecasting, budget tracking, cost control, variance analysis, and financial risk management.
Align project demand with available internal and external resources, prioritize investments according to business value and deployment readiness, and ensure portfolio decisions consider operational, technical, financial, and customer impacts.
Act as a senior technology delivery partner for contract logistics customers.
Develop strong relationships with customer executives, operations leaders, regional management teams, and global technology stakeholders.
Manage escalations, facilitate cross-functional issue resolution, and maintain alignment on project scope, timelines, readiness criteria, and risks.
Communicate complex operational and technical topics effectively to both technical and non-technical audiences while maintaining stakeholder confidence through transparent reporting and reliable delivery.
Oversee the performance of Manhattan Associates and other technology or implementation partners supporting the transformation program.
Establish clear expectations regarding deliverables, quality standards, timelines, resource commitments, and acceptance criteria.
Hold vendors accountable for performance, manage escalations, and ensure vendor capacity remains aligned with portfolio requirements and rollout plans.
Lead and develop a team of four IT Project Managers and ten IT Business Analysts.
Set objectives, delivery standards, and ways of working while ensuring effective resource allocation across projects.
Coach Project Managers in governance, planning, financial management, stakeholder engagement, risk management, and executive communication.
Support Business Analysts in requirements management, process design, testing, and template adoption.
Foster a high-performance culture focused on accountability, collaboration, knowledge sharing, and continuous improvement.

Benefits

Multiple health plans (company contribution to health savings account)
Prescription coverage
Dental coverage
Vision coverage
Company paid life insurance
Company paid accident insurance
Company paid short-term disability coverage
Company paid long-term disability coverage
Employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match
Flexible Paid Time Off programs
Company paid holidays
Tuition reimbursement program