Global Investigator - Triage

TRM Labs•Washington, DC

12d•Hybrid

About The Position

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Scam Investigations team is TRM’s tip of the spear against pig butchering syndicates, romance fraud networks, and investment scam operations that steal billions from victims each year. The team operates an integrated workflow — from AI-supported complaint triage to time-sensitive investigation, escalation, and recovery support for victims. As a Global Investigator, you are the human judgment layer that turns AI-supported leads into actionable investigative outcomes. You review crypto-scam complaints and related artifacts at scale, validate or override proposed dispositions, and route matters to the appropriate downstream workflow.

Requirements

3–5 years of experience triaging financial-crime complaints or dispositioning alerts in a high-volume environment — for example, a bank or VASP financial intelligence unit, a cyber-fraud complaint or task-force program, a cryptocurrency exchange’s compliance or investigations team, or a comparable mission. You have personally decided how individual cases get routed and owned the quality of those calls. You can walk us through a specific override — what the system said, what you decided instead, and why — and articulate, without a checklist, the difference between a good lead and noise worth ignoring.
AI fluency (required) — AI tools are core to your workflow. You can show specific ways AI has changed how you triage, draft, and pivot. AI fluency is evaluated during the interview process.
Complaint-data literacy — you know what separates a useful complaint from a noisy one in a high-volume feed, and you can read victim narratives — including screenshots, forwarded chat logs, and ragged copy-paste — without losing the thread of what actually happened.
Crypto/blockchain literacy at a read-and-triage level — You can recognize crypto artifacts, interpret crypto-related complaints, and know when a case is ready for asset-recovery review. You do not need to be a tracing expert. We can teach on-chain tradecraft; we cannot teach investigative judgment.
Strong written communication — your override rationale and pattern-level feedback need to be useful to engineering, the Manager, and downstream investigators.
US Citizenship required
NA-batch shift availability (location: anywhere in the US; one of two seats based in the Washington, D.C. / MD / VA area, hybrid)
Ability to obtain Public Trust clearance

Responsibilities

Hold the disposition call on every case in your queue. Your validated disposition fires the automated handoff downstream. Clearing the daily queue is the core operational rhythm of the role.
Be the human override on AI. When the model is wrong, you catch it. Your override pattern teaches engineering where the confidence schema and auto-cluster logic need to improve.
Flag patterns, not just cases. When the same model error shows up across multiple clusters, surface it.

Benefits

AI tools are core to your workflow.
We can teach on-chain tradecraft; we cannot teach investigative judgment.
High autonomy, high standards, low bureaucracy — work directly with engineers, analysts, legal counterparts, and customers who depend on the team’s output.
TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact.
People who thrive here are energized by hard problems, experimentation, and continuous feedback.
If something takes months elsewhere, it will ship here in days.
The pace and intensity of the work reflect the importance of the mission.
A high level of personal ownership and accountability
Close collaboration across teams and functions
Frequent, high-touch communication
Creative problem solving and out-of-the-box thinking
A pace that rewards urgency, adaptability, and outcomes
AI fluency is a baseline expectation at TRM.
We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.
We hire and grow against three leadership principles.
We put customers first and move with speed, focus, and adaptability.
We treat every plan like an experiment – test, ship, measure, and iterate quickly.
We care deeply about our craft.
We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
We add clarity and energy, not noise.
We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.
We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people.
We hire for slope, judgment, and the will to learn fast.
TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others.
Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.