Global Insights Strategic Operations Manager

SharkNinja•Needham, MA

1d•$121,000 - $130,000•Onsite

About The Position

SharkNinja is seeking a proactive and detail-oriented Insights Strategic Operations Manager to lead the intake, refinement, communication, and tracking of operational improvement opportunities. This role involves optimizing current programs and processes, developing new rhythms for planning, execution, and impact of Global Insights work, and supporting a culture of continuous improvement. The manager will ensure consistent submission and follow-through on projects that enhance operational efficiency, reduce spend, and drive confident growth and consumer-loved products. This requires close collaboration across Insights' six functions (Category & Roadmap, Foresight, Market Insights, Innovation Insights, Sensory Insights, Experience Insights) and key cross-functional partners (Product Development, Consumer Experience, Product Integrity, Marketing, Sales, and Creative) to ensure the development of products that drive a high rate of sale and deliver 5-star experiences.

Requirements

6+ years of experience in strategic operations, program management, or a related role within a CPG, consumer tech, or product-led organization — with a demonstrated track record of managing complex, multi-workstream programs from intake through delivery.
Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously in a fast-paced environment with tight deadlines — able to adapt quickly as priorities shift without losing momentum on existing commitments.
Comfortable operating with ambiguity and minimal direction — able to define priorities, structure approaches, and drive progress independently in a role where the scope evolves and not every path is clearly defined.
Strong written communication, particularly in summarizing complex issues for executive audiences.
Proven ability to work with and present to VP+ level stakeholders; ability to distill complexity into clear, confident, and compelling narratives.
Strong cross-functional collaborator with a track record of building trust and productive working relationships across diverse teams and seniority levels — able to navigate competing priorities diplomatically, influence without authority, and escalate with clarity and context when needed.
Demonstrated fluency with AI tools and a clear vision for how AI can elevate process quality, speed, and impact.

Nice To Haves

Familiarity with consumer insights, market research, or innovation processes strongly preferred.
Experience operationalizing AI in a research or insights context strongly preferred.

Responsibilities

Own the planning, coordination, and tracking of high-priority Insights initiatives across all six team pillars, ensuring projects are on time, impactful, and aligned with the broader Product Excellence agenda.
Partner with the VP Insights and Director of Foresight & Growth to define team-wide priorities, synthesize cross-pillar findings, and shape the Insights strategic roadmap.
Curate and maintain regular reporting cadences — including weekly operational updates, monthly KPI tracking across all six Insights pillars, and quarterly reviews that surface breakthrough progress, emerging opportunities, and strategic wins — ensuring consistent socialization of results with senior leadership and the ELT to maintain visibility into the team's impact and momentum.
Prepare weekly synthesis of critical program updates to uncover issues big and small to drive awareness of consumer pain points and cross functional hurdles to be elevated to the CGO and CPEO each week.
Maintain a detailed register of High Impact Initiatives and Insights opportunities, track weekly progress across key workstreams, and manage intake of incoming requests — maintaining visibility into competing priorities and ensuring critical initiatives receive appropriate focus, follow-through, and timely reporting to the ELT.
Monitor cross-functional workstreams for signs of friction, misalignment, or stalled progress — surfacing risks and blockers to the VP with relevant context and recommended next steps to keep Insights-dependent initiatives on track.
Stay at the forefront of AI-powered research platforms and proactively evaluate new solutions for potential integration.