Global Hotel Program Manager-Vice President

Citi • Tampa, FL

3d

About The Position

The Global Hotel Program Manager is involved in close partnership with the Travel Operations team, Strategic Sourcing, and various internal business partners, playing a key role in driving the program forward and achieving business objectives.

Requirements

• Strategic Thinker: Possess a proactive approach to problem-solving and the ability to develop and execute innovative category strategies.
• Analytical Acumen: Proficient in analyzing spend and compliance data, identifying key trends, and translating insights into actionable strategies.
• Negotiation & Relationship Management: Demonstrated ability to negotiate complex pricing agreements, and terms, and to build and maintain strong relationships with suppliers and internal stakeholders.
• Organizational Skills: Highly detail-oriented and organized, capable of managing multiple priorities in a fast-paced environment.
• Communication & Presentation: Strong interpersonal skills with the ability to effectively communicate complex information and present recommendations to leadership and diverse audiences.
• Results-Driven: Focused on achieving targets and objectives, with a proven track record of driving savings and enhancing user experience.
• Industry Knowledge: Stay informed about industry trends, competitor activities, and market conditions within the global hotel and corporate travel sectors.
• Adaptability: Ability to thrive in a dynamic and evolving environment, adapting to new challenges and opportunities.
• 6-10 years of work related experience
• Bachelors degree

Responsibilities

• Overall management of the global Business hotel program.
• Lead the Request for Proposal (RFP) process, including the development of business requirements and presentation of recommendations to leadership.
• Develop and implement category strategies that align with overall business goals and drive program optimization.
• Conduct thorough market research, including benchmarking, and analyze spend and compliance data to identify trends, opportunities, and areas for improvement.
• Collaborate with Procurement and suppliers to negotiate pricing agreements, and terms to ensure a competitive advantage.
• Develop and maintain strong relationships with key suppliers, leveraging them to achieve business objectives.
• Act as a primary liaison to key stakeholders, including the Citi Hotel Council, Corporate Travel teammates, CSIS and TMC Management.
• Monitor and manage vendors to ensure the hotel program design effectively supports evolving business needs.
• Stay informed about industry trends, competitor activities, and market conditions.
• Prepare and present regular reviews on category performance to management.
• Optimize Travel Management Company Hotel Desk operations
• Schedule and conduct regular Supplier Quarterly Business Reviews (QBRs).
• Coordinate with the Global events team for the Roadshow program and other synergies
• Lead the development and execution of Hotel Surveys.
• Manage and resolve Priority Escalations.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees