Global Head of Servicing

Prudential Financial • Dallas, TX

1d

About The Position

PGIM Real Estate is seeking a senior executive to lead end-to-end servicing and asset-level administration for commercial real estate loan portfolios totaling $135B+ in AUM/AUA. The Global Head of Servicing for PGIM Real Estate Loan Services includes leadership responsibility for a globally distributed team of more than 160 employees. The role ensures operational excellence across servicing and asset management functions and partners closely with Originations, Portfolio Management, Legal, Finance, Treasury and other senior leaders to ensure the platform operates smoothly, scales thoughtfully and continues to meet the needs of borrowers, investors and regulators.

Requirements

• 15+ years of commercial real estate servicing experience, with demonstrated leadership responsibility.
• Deep understanding of CRE loan structures, servicing agreements, cash management, and investor reporting.
• Experience supporting agency (Fannie Mae/Freddie Mac/FHA), balance sheet, CMBS, or private credit portfolios required
• Proven ability to lead teams through growth, complexity, and regulatory scrutiny.
• Strong executive level communication, judgment, and stakeholder management skills.
• Robust tech and AI skills.

Responsibilities

• Set the strategic direction for PGIM Real Estate Loan Services and ensure consistent, high‑quality servicing and asset management across all capital sources, including domestic and international investors and borrowers, agency programs and Agriculture portfolios.
• Drive scale, automation, responsible artificial intelligence adoption, data quality, system integration, and workflow optimization to improve operating leverage, consistency, insight generation, and control discipline.
• Provide leadership over business planning, governance, controls, regulatory readiness, audits, and accountability across a complex portfolio of Agriculture and commercial real estate credit and equity investments.
• Build, lead, and develop a highly experienced, tenured PRELS team across Servicing, Asset Management, Investment Operations, International & High Yield, and Business Strategy & Support.
• Own full P&L and budget accountability making disciplined tradeoffs across cost, capacity, risk service levels, and long-term platform investment.
• Represent PGIM externally as a senior point of contact for borrowers, investors, agencies, warehouse lenders, rating agencies, trustees, auditors, and third‑party providers.
• Support strategic growth initiatives, new product launches, servicing‑related due diligence for acquisitions or portfolio transfers, and early-stage default management coordination with special servicing or workouts when applicable.
• Maintain a strong control environment across the platform, including regulatory readiness and successful execution of frequent financial and operational reviews and audits.
• Drive performance goals, staffing models, and succession plans aligned to platform growth and complexity.
• Own the borrower experience post‑closing, including ongoing relationship management and issue resolution.
• Resolve complex and escalated servicing issues while maintaining strong client and borrower relationships.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed