Corporate Traveler -Global Head of GTM Systems - Toronto, Canada

Flight Centre•Ontario, ON

2h•Onsite

About The Position

Flight Centre Travel Group is seeking a Global Sales Technology Manager to own and evolve our Sales and Customer Success technology ecosystem across six global regions. This role sits at the centre of how our frontline teams sell, convert, and retain customers—driving consistency, governance, and value across 600+ users and 10+ platforms. You’ll partner closely with Sales, CS, IT, Security, and Product Marketing to ensure our technology stack scales with the business and delivers measurable impact.

Requirements

Experience owning and managing a global sales or customer success technology stack
Strong expertise in Salesforce configuration and system integrations
Proven experience with vendor selection, contract negotiation, and licence management
Demonstrated success driving technology adoption, training, and optimisation
Experience working cross-functionally with Sales, CS, IT, Security, and Marketing
Ability to use usage data and reporting to inform strategic decisions
North America–based and able to work with global stakeholders

Responsibilities

Act as the global owner of the Sales and Customer Success technology stack across six regions
Support the global rollout and training of WBD
Evaluate, select, and support rollout of AI-led sales and SDR/prospecting tools
Leverage sales technology to enable conversion initiatives and data-driven decision-making
Identify business needs, evaluate vendors, and manage security and data privacy approvals
Partner with Procurement on contract reviews, renewals, cost control, and licence management
Maintain strong vendor relationships and monitor product roadmaps and pricing changes
Track adoption and usage metrics to inform optimisation and licence decisions
Own platform configuration, Salesforce integrations, and cross-tool field mapping
Conduct pre-launch testing and ongoing system integrity checks
Document integration architecture and dependencies across platforms
Drive global vs. regional training initiatives and develop role-based enablement materials
Lead onboarding, feature communications, and ongoing upskilling initiatives
Build and maintain reporting, dashboards, and quarterly site audits
Enforce data hygiene standards and governance policies across the stack
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses