Global Head of Client Experience, Cboe Data Vantage

Cboe Global Markets•Chicago, IL

1d•$219,725 - $323,125•Onsite

About The Position

Cboe Data Vantage is seeking an individual to lead our global Client Experience function. This is a high-visibility leadership role responsible for building a best-in-class relationship management organization. You will own the post-sale client relationship across a global book of recurring revenue accounts - driving retention, expansion, and long-term client success. This is a rare opportunity to define what great looks like for client relationship management at a global exchange and data business. The role sits at the intersection of commercial strategy, client relationships, and product intelligence in one of Cboe highest-growth businesses.

Requirements

12+ years of experience in client success, account management, or relationship management within a B2B data, analytics, financial technology, or SaaS business
Proven track record managing and growing a team responsible for a recurring revenue portfolio
Deep understanding of the renewal lifecycle and commercial accountability in a subscription-based business
Experience building or significantly scaling a client-facing organization - not just running one
Strong executive presence and ability to engage confidently with senior client stakeholders
CRM proficiency (Salesforce preferred); data-driven approach to portfolio management

Nice To Haves

Familiarity with financial markets data or exchange-related products a plus

Responsibilities

Manage and develop a global team of Relationship Managers, establishing clear expectations, career paths, and a high-performance culture
Own the renewal process across the portfolio, ensuring proactive engagement well ahead of contract dates and minimizing churn
Ensure every account has a named RM with structured coverage tiered by size and complexity
Build processes to track client usage trends, flagging both underutilization risk and expansion signals across the portfolio
Set and enforce standards for client touchpoint cadence, including regular check-ins and quarterly business reviews
Serve as a senior escalation point for complex client issues, coordinating across Cboe internal teams - including Product, Technology, Operations, Legal, and Compliance - to drive timely resolution. Act as a strategic advocate who helps clients navigate the organization, ensuring they feel prioritized
Partner closely with sales to pass qualified expansion leads and ensure seamless handoffs throughout the client lifecycle
Serve as the voice of the client into product teams, systematically surfacing feedback, unmet needs, and market signals from the RM team daily interactions
Continuously assess and improve the client journey across key touchpoints, from onboarding and adoption through renewal. Champion a culture of client-centricity within Data Vantage, influencing internal processes and behaviors, and evaluate tools and technologies - including CRM enhancements and client health dashboards - to scale and strengthen the team effectiveness
Drive CRM discipline, at-risk account identification, and consistent reporting against key metrics

Benefits

Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sick days and annual community service days
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% match immediately upon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health, dependent and transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Complimentary lunch, snacks and coffee in any Cboe office
Paid Tuition assistance and education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers