Global Head of Claims Management Information and Insights

AXIS•Princeton, NJ

4d•$170,000 - $200,000•Hybrid

About The Position

Part of AXIS Capital's Global Claims Shared Services, this role is accountable for the design, delivery, and governance of claims management information and insights to drive optimal claims performance. The position provides actionable insights to support loss cost improvement and severity reduction. It also involves developing key performance reporting for various claims divisions in collaboration with internal stakeholders. This role serves as the single, authoritative source for Claims MI & Insights, owning the global claims performance narrative and developing decision-ready reporting for senior claims leadership and key stakeholders such as Data & Analytics, Actuarial, and Underwriting. The role has end-to-end accountability for the global claims MI & Insights strategy, execution, and evolution, overseeing regional performance reporting leads, setting standards, and ensuring claims data is transformed into clear, actionable insights. It partners closely with North America, Global Markets, and Reinsurance Claims leadership, Actuarial, and the Data & Analytics team to define metrics, improve data quality, and support continuous improvement, strategic growth, and profitability. The Global Head of Claims MI & Insights is the primary Claims interface with Actuarial leadership on claims performance matters and the Data & Analytics team, and is the main Claims point of contact for Data Transformation initiatives impacting claims reporting. This senior leadership role reports to the Head of Claims Shared Services and will build a team of two direct reports, located in London, UK, and North America (including Bermuda).

Requirements

Proven experience in Specialty markets in North America and within a Lloyd’s / London Market Insurer
Solid domain knowledge of claims and claims processes, procedures, and systems.
A good understanding of the Bureau processes, the role of Xchanging, Lloyds KPI’s and reporting standards, ability to navigate through the London Market systems
Deep experience with business analytics, reporting and visualization tools including Power BI and other Microsoft tools including Excel, PowerPoint and Word
Familiarity with collaboration tools including Microsoft SharePoint and Webex
Exceptional analytical skills and adept at handling multiple complex data sets
Demonstrable success in creating and delivering actionable management reports and insights
Experience designing and delivering education material and training to system users
Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
Experience working on cross functional teams, collaborating, actively participating, and delivering solutions.
Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data.
Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies.
The ability to issue spot and escalate issues that could present challenges to a project or the organization.
Willingness to assume additional responsibilities and undertake professional qualifications for personal and professional growth.
Good conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross functional relationships and partnerships.

Nice To Haves

Ability to work in a Hybrid environment, in the office 3 days per week.
Some travel may be associated with this role.

Responsibilities

Owning and setting the global Claims MI & Insights strategy, standards and governance framework
Establishing clear enterprise accountability for claims performance reporting
Defining priorities and directing capacity to deliver critical business and regulatory outcomes
Exercising independent judgement and challenge to influence senior leadership decisions
Owning and shaping the global claims performance narrative for senior leadership, ExCo and Board(s)
Translating complex claims data into concise, decision-ready insights
Providing forward-looking analysis, thematic trends and clear escalation of risk or performance issues
Representing Claims MI & Insights with authority in enterprise-level forums and discussions
Ensuring consistency, accuracy and comparability of claims MI & Insights across regions and lines of business
Setting and enforcing KPI definitions, controls, versioning and data governance standards
Overseeing regulatory, market and data-call reporting with strong risk and control discipline
Establishing clear ownership and escalation for data quality, integrity and remediation
Owning Claims MI inputs to claims data transformation and enterprise data initiatives
Partnering with Data & Analytics to design, embed and scale new reporting capabilities
Driving modernization of claims MI & Insights through automation, standardization and improved insight
Ensuring new solutions are operationally effective, sustainable and user-centric
Providing strategic leadership, direction and oversight to senior regional performance leads
Holding teams accountable for high-quality delivery and professional standards
Elevating regional outputs into enterprise-level insight and thematic reporting
Building capability, resilience and succession within the Claims MI & Insights function
Board, ExCo and senior management claims and insights reporting
Global claims performance MI & Insights (weekly, monthly and quarterly)
Large loss, CAT and event-driven reporting
Regulatory returns, market reporting and data-calls
Operational, compliance, controls and audit metrics
Resource, capacity and workforce insight
Market, Lloyd’s and AXIS-specific risk reporting
Take on additional duties, responsibilities and activities appropriate to the nature of this role.