Global Field Service Manager

Detector Electronics•Minneapolis, MN

13d•Onsite

About The Position

The global Field Service Manager is responsible for leading the field service organization supporting Det-Tronics Flame & Gas Detection and Safety Detectors and Systems. This role oversees a team of field service engineers and technicians responsible for commissioning, maintenance, troubleshooting, inspections, upgrades, and emergency support activities. The position ensures safe execution, customer satisfaction, service growth, and operational excellence while maintaining compliance with industry standards and company safety requirements.

Requirements

Bachelor's degree in Engineering, Engineering Technology, or related technical discipline preferred.
10+ years of experience in industrial automation, fire and gas, process safety, or related industries.
3+ years of leadership experience managing field service organizations.
Experience supporting customers in high-hazard industries.
Strong knowledge of commissioning and maintenance practices.

Nice To Haves

Fixed gas detection systems
Optical flame detection technologies for hazardous locations - Multispectrum Infrared (IR), Ultraviolet/Infrared (UVIR), Single-Frequency IR, and Ultraviolet (UV)
Fire alarm and suppression systems
Safety Instrumented Systems (SIS)
Industrial networking and communications
Hazardous area installations
Functional Safety lifecycle management
Oil & Gas
Petrochemical
LNG
Power Generation
Marine & Offshore

Responsibilities

Lead and develop a team of Field Service Engineers, Technicians, Principal Engineer, Scheduling and Analyst.
Manage resource planning, workforce utilization, and scheduling.
Ensure timely execution of customer service requests and project activities.
Drive continuous improvement in service delivery processes.
Monitor service KPIs including Utilization, customer satisfaction, revenue and profitability.
Provide technical oversight and support on the Flame and Gas Detectors & Systems.
Support complex troubleshooting and root-cause analysis.
Review commissioning and acceptance test procedures.
Ensure adherence to industry standards and best practices.
Serve as senior escalation point for customer issues.
Develop strong relationships with key accounts.
Support service contract renewals and growth initiatives.
Conduct customer reviews and performance meetings.
Identify opportunities for upgrades, modernization, and lifecycle services.
Promote a strong safety culture and zero-incident mindset.
Ensure compliance with company EHS requirements and qualification to industry best practices, benchmarking performance such as ISNETworld.
Support execution in accordance with global certified product, systems and safety standards.
Ensure technician certifications and training remain current.
Manage service revenue and margin performance.
Support Field Service growth strategy, annual operating plan and forecasting activities.
Monitor labor efficiency and project profitability.
Drive service growth through contracts, spare parts, and upgrades.
Recruit, mentor, and develop field service personnel.
Build succession plans for critical positions.
Conduct performance reviews and development planning.
Ensure technical competency across the service team.